Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
It is consistent.
on March 29, 2026
Posted by: Dimitar45
from New Jersey
It is consistent and allow you to understand the issues.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Needs issues Resolved
on March 29, 2026
Posted by: Riv18
from New York
Ebony Was Awesome , patient ,TOOK Great care of US
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is the best.
on March 29, 2026
Posted by: Vino2nite
from South Caolina
This is my first experience in 20+ years doing my taxes online vs a downloaded application. I'm not as comfortable with the process and will opt to download the app next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 29, 2026
Posted by: MrVeerapen
from Florida
Easy to follow great at helping me solve problem and continu
e refund 4
e refund 4
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of use!
on March 29, 2026
Posted by: R2D2J
from Pennsylvania
Self guided software that is so easy to follow and understand. Excellent!!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
fairly unsatisfied
on March 29, 2026
Posted by: SEMCG
from New York
Not as user friendly as in the past. State information froze up and nothing I did would unfreeze it so I had to eliminate all of my information and start at the beginning again in order to proceed through the full return. When I tried to file I was informed that I was unable to file my returns with turbo tax for the year 2024 which was not correct. I in fact did file successfully with turbo tax. In order to file my 2025 taxes I had to agree that I had filed unsuccessfully and fill out even more information before I could file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax seems to get more and more confusing
on March 29, 2026
Posted by: KP1513
from California
Seems I have multiple turbotax accounts, and was being pushed an expert version for more money even though I did not need it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
5 Star
on March 29, 2026
Posted by: 5Tom
from kansas
Positive experience. I would recommend it to family.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com