Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Needs more work on system and less upsell screens.
on March 29, 2026
Posted by: Celloman23
from NJ
The online version did not fully update my import and properly recognize I used TurboTax last year(and many years before that as well). Too much upsell on services not needed on a simple return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worked pretty well
on March 29, 2026
Posted by: Bugeyedalso
from Michigan
Didn't handle Out-of-state prepaid municipal bond interest (accrued) which should be deducted from the Residence State additions of Out-of-State Muni interest received.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax needs to hire more expert help
on March 29, 2026
Posted by: Barbbill
from Colorado
I had difficulty with the online turbo tax in he beginning and very difficult and time consuming experience with trying to reach help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you!
on March 29, 2026
Posted by: M Callahan
from CA
Angel in New York was so helpful, supportive & Kind, walking me through and I so appreciate the assistance. THANK YOU!!!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Easy and Difficult
on March 29, 2026
Posted by: noozboy
from AZ
Turbo Tax was generally easy to use. Easy to input and easy to follow. It was frustrating, however to easily find last year's AGI despite the fact that we filed multiple family tax returns last year with Turbo Tax software.
Also a bit annoying to feel TT trying to squeeze more money out of tax filers who simply want to file a simple return without constant "begging" to purchase add-on services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is very good you can do it yourself
on March 29, 2026
Posted by: TuanP
from Illinois
I do the tax return myself using TurboTax and found it vey easy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easier than Intuit ProSeries.
on March 29, 2026
Posted by: 5890771
from Nevada
It should be more clear that only one filing per TurboTax purchase. The wording of being able to use 5 computers per filing is misleading in that this leads one to think that 5 filings per purchase of a TurboTax product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Is Good
on March 29, 2026
Posted by: Lovy 1
from New Jersey
Features are somewhat easy, Accuracy is Great , I would recomend this to anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com