Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
The old format -before online was easier to naviga
on March 29, 2026
Posted by: The old GUI was better
from Arizona
I don't like the new format. The previous editions were much easier.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax sloppy. possible scam
on March 29, 2026
Posted by: notalmo
from MI
The software product has flaws. This was evident during my work to file my original tax forms, and then again, to file an amended tax form for state and federal.
When using Turbo Tax for the original tax forms, my information got caught in an unending loop, and I had to seek Turbo Tax help to get out of it. During that loop, Turbo Tax forgot that I had received 1099's from Schwab in previous years, and then failed to recognize Schwab when I typed it in.
As I was ready to file my original returns, Turbo Tax tried to charge me for "Tax -assisted" option, even though I had signed up specifically for premium (NOT EXPERT-ASSISTED), AND HAD NEVER REQUESTED TO SPEAK TO AN EXPERT DURING THE ENTIRE PROCESS. This same scam happened last year, as well.
To begin a process for amended return, I uploaded a form 1099-R from Schwab. The next screen asked me, "Who is the payer?" After that, the next screen showed me a form saying that the payer's address was MY OWN ADDRESS.
When it came to filling my state amended tax return, we did it electronically (through Turbo Tax), but the software counseled me to print out three pieces of paper, with instructions for mailing in to the State. One of three pieces of paper was form MI-1040-V, which was fine. But on the second line of "What You Need to Sign" was a direction to sign and date form MI-8493, which was NOT included in the 3-page printout, and I doubt that this form needed to be signed at all, since I had signed with Turbo-Tax help, electronically.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still Awesome... Turbo-Tax
on March 29, 2026
Posted by: MJ_PAR
from Utah
I had a challenging experience. I like the Turbo-Tax application on my computer instead of online.
Still enjoy doing this online.
Still enjoy doing this online.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worse each year with AI
on March 29, 2026
Posted by: Ashley1234567891011121
from New York
Super annoying to have the AI and chat info pop and need to be dismissed every couple of slides.
Deceitful to add in the "expert help" version at the end after I started with the "Free" version
Deceitful to add in the "expert help" version at the end after I started with the "Free" version
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Mr
on March 29, 2026
Posted by: OLDMANADK
from New Jersey
EASY TO DO. WELL SET UP AND LOGICAL. CANT ASK FOR MORE
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Lots of manual effort needed
on March 29, 2026
Posted by: darthsidius
from WA
If I need to go one-by-one on every single item for my 1099, there is no need to pay all these money for a software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 Tax Return
on March 29, 2026
Posted by: Anonymous
from Fl
Great program to walk someone through taxes. I never have issues.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
USEFUL TOOL
on March 29, 2026
Posted by: MEG9981
from 22432 SE 280th Pl
USEFOOL TOOL saved us time and likely money will use again
Written by a customer while visiting turbotax.intuit.com