Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
It was great and easy to follow
on February 15, 2025
Posted by: Ehov37
It was great and easy to follow. Enjoyed the fact that it pulled over information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is remarkable
on February 15, 2025
Posted by: Lexa Pa
You can always take your time to input your data, take the time review and take the time to file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Everything went smoothly
on February 15, 2025
Posted by: Heather4212
from Indiana
I've been using TurboTax for over 20 years and I haven't had any problems yet. It makes no sense that the IRS can't just process all these forms though.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A baby can do Turbo Tax!
on February 15, 2025
Posted by: Turbo Tax Baby
from Portsmouth, OH
I was carefully walked through the entire process like a baby in a toy store.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product
on February 15, 2025
Posted by: SCBNevada
from Winnemucca, Nevada
I've used TurboTax for years and it is a good product. I had one confusing item re QBI on the Schedule C, but apparently my fill in the blank worked. I couldn't see a way to go back and state that my inventory method had not changed, so I just wrote it in as a note.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is easy
on February 15, 2025
Posted by: Tracey1377
from Tallahassee, FL
Turbotax is convenient and easy to follow prompts.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Misleading Upgrades Required/Longer Expected Times
on February 15, 2025
Posted by: TotallyHonestTaxpayer
from California
I was initially excited about how easy it was to file my taxes this year, especially since I had filed previously and all my information was already on file. The process felt smooth at first, but my experience took a frustrating turn. Despite declining the upgrade to Premium multiple times, I was ultimately forced to upgrade at the very end—something that should have been made clear much earlier in the process. Instead of knowing upfront that an upgrade was required, I went through the entire filing process only to be hit with the mandatory upgrade at the final step, which felt misleading and frustrating.
On top of that, the estimated time for completion was far shorter than the actual time it took, which only added to my frustration. While I’m relieved that my taxes are finally done, I can’t help but feel that TurboTax could be more transparent about pricing requirements from the start. It would make for a much more honest and stress-free experience.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax as stress free as it gets
on February 15, 2025
Posted by: Chrissy 2025
from Georgia
Turbo tax lets people have a detailed breakdown of their taxes. It touches every detail needed to file taxes adequately and efficiently. I feel like there are hidden fees that are not stated up front. This is discouraging, after thinking you are going to get back a certain amount, only to find out right before filing that it's different. All associated fees should be disclosed upfront.
Written by a customer while visiting turbotax.intuit.com