Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Excessive Filing Fees
on March 29, 2026
Posted by: JasM225
from Connecticut
Turbo tax allows for you to file for smooth experience but so does its competitors. I understand that filing additional forms outside of a W2 increases your fees however their fees keeps increasing and are getting out of hand. I will consider giving FreeTaxUSA their charges are far more reasonable.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Should have produced a disc for old computers
on March 29, 2026
Posted by: mvbsjb
from ND
I'm disappointed not to be able to use the disc My laptop is on windows 10 So this cost me more than double and is more difficult and annoying to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful in doing simple taxes
on March 29, 2026
Posted by: Weke5
from los angeles, CA
A little harder to navigate since it is quite different then previous versions.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love using this product
on March 29, 2026
Posted by: NJ Turners
from New Jersey
This is my go-to tax software! We love using this, and every year it gets better!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
EXPENSIVE
on March 29, 2026
Posted by: filingpoor
from NY
The price has gotten wild. $203 dollars to file?! Nonsense.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not happy
on March 29, 2026
Posted by: Loisyp
from Texas
The cost was way too high for two senior citizens. I don't like the online one. I learned the desktop software and have spent several days doing the online version. I can't afford it and may have to get paper forms next time.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax online version can be better
on March 29, 2026
Posted by: Tigertext
from Georgia
It has been a great experience with Turbotax and its customer service representative. My only suggestion is to improve the experience for rentals and rental property owners like having the ease to file Form 3115 and calculating depreciation. Also make Roth Conversion from traditional IRA portion little bit more clearer and input data more easier automatically from last year. Please make your online version as good as your desktop version. Also, correct things in such a way that there there are not edits required on the back end after it says lets review your federal return and then brings up form which is greyed out and difficult to enter the data in. This did create some difficulty. Please make that part more user friendly
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on March 29, 2026
Posted by: DSSMIS
from Georgia
I have used TurboTax for years and it has been a great help.
Written by a customer while visiting turbotax.intuit.com