Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Works well
on February 15, 2025
Posted by: 22panam
from Colorado
Pricey for people on disability plus I didn’t see my discount for capital one on there either
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Just OK
on February 15, 2025
Posted by: S7K7Jakes
from USA
I was disappointed as the online version would not load previous years' returns as previously enjoyed on. the CD versions
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden charges shown after 99.9% of work compete
on February 15, 2025
Posted by: Anonymous
from CA
When I was ready to file my return and authorize payment, I got to a page that mentioned Premium Service for $44. I went back and forth several times to try to understand if I was going to be charged this extra amount. I called my wife over to look at that page and subsequent pages to see if she thought I was agreeing to an extra charge. She couldn't tell either. I was looking for an option to say I didn't want it, but there was none. I eventually hit "confirm". Twenty minutes later when I was ready to file, I saw for the first time the total TurboTax was charging me. It included the cost of the "Premium Service" which I didn't want. But it was too much of a pain to go back and redo everything so I let it go. Actually, I figured TurboTax was going to charge me for that because of the ambiguity of the information about Premium Service. I knew I didn't want it, but I could see no way to move forward without checking the "confirm" button.
Everything in the Turbotax documentation is clear enough except for that part. It obviously is put there without clarification and without the ability to decline it. I tried hard to indicate that I didn't want it, but there was no obvious way to avoid being charged for something I didn't want.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Intuitive and AWESOME!
on February 15, 2025
Posted by: MelissaMontauk
I have been filing my taxes myself for the past three years. I had an accountant before but moved out of state and thought I would give Turbo Tax a try! It is the most intutive tax program ever! I guess that is why its made by INTUIT! I would reccommend anyone try it! Thank you Turbo Tax!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Believes in My Tax Success More Than I...
on February 15, 2025
Posted by: MotherT7
Thank you for the smooth process - success as always.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on February 15, 2025
Posted by: dbrewer2013
from tx
easy simplified, live help if needed direct deposit with 5day advance
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is very useful
on February 15, 2025
Posted by: Pdukes14
from Seattle, WA
I thought it was pretty good, this is one of my first times filing taxes and I was able to do it pretty fast.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
maira
on February 15, 2025
Posted by: maira09817
very easy to use and user friendly I will use this every year.
Written by a customer while visiting turbotax.intuit.com