Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Awesome
on March 29, 2026
Posted by: REVA15
from oregon
always easy. Takes a little time to get through everything, but I feel like I am getting the most bang for my buck.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good experience, but expensive
on March 29, 2026
Posted by: koolwat3r
from Nebraska
Overall turbotax is always an easy experience. The problem with turbotax is the price. I could understand the price if I was sitting with a tax preparer or CPA, but it shouldn't be nearly $200 to file one's own taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some issue
on March 29, 2026
Posted by: HuddyBuddy77
from florida
Kwesi was very helpful and friendly. Resolved our issue. Kept asking us to review one section and would not let us proceed. Kwesi had a way around it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
integration issues with partners
on March 29, 2026
Posted by: kabalasu
from 40037 Fremont Boulevard APT 405
OCR Reading could have been better.Turbotax was not able to pull previous year tax return which I filed through turbotax desktop. It didnt work even after I uploaded .tax file. W2 syncing from ultipro pay website was not working. integrations with famous providers like coinbase or metamask wasnt working.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
AVOID TurboTax online filing - use desktop version
on March 29, 2026
Posted by: GerberBB
from NY
Worst experience I've ever had filing my taxes using the TurboTax website. I was asked to confirm the same item over 10 times and the system would still not let me enter the information as shown on my tax document. I am paying over DOUBLE THE PRICE to file online vs the desktop download, which is completely asinine and outrageous. This is the least confident I have ever felt filing my taxes in the last 5+ years! 0/5 would NEVER recommend turbotax online to anyone ever again
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Web site filing needs work
on March 29, 2026
Posted by: MTHorseman
from Montana
When it came time to actually file the web site said that I had tried to file with TurboTax last year but didn't and asked how I filed. I did file with the TurboTax downloadable software and my e-files were accepted. This year I bought the software but then it pushed me to use the web site so I did, and then this happened and I had to go through a whole process of entering my AGI. Since the web site is so broken I am unlikely to use it next year and will go back to the software version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Instructions are not clear but rather deceptive
on March 29, 2026
Posted by: gracels
from Florida
Everything was great until it was time to pay for filing. There are fees for everything and selection information of what is optional and how it effects your processing time is not clear. The e-filing which is processed 5 days earlier, did not appear to be a requirement. That information is not clear when going through the completion process.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Sucks
on March 29, 2026
Posted by: Americaaaa
from Maryland
Terrible service, will not be using Turbo Tax ever again.
Written by a customer while visiting turbotax.intuit.com