Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Taxes suck!!
on March 29, 2026
Posted by: ChrisandCosmo
from Washington
Most confusing return yet! I have used Turbo Tax for many years and never had so much difficulty. Maybe due in part to Tax Law changes. We did have to get a new laptop because our old one wouldn't let us upload Turbo Tax. We did use Turbo Tax last year to successfully file our taxes but when asked how we filed last year, that was not an option and we weren't allowed to explain.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pricing and add-ons are confusing and predatory
on March 29, 2026
Posted by: SAM975
from MN
I have used turbo tax for many years and have always been happy with it until recently. The new interface and all online pricing is predatory and confusing. It is easy to click on services you do not need inadvertantly. I believe this is dishonest and bad business practice. I will consider using another software next year. I also believe that the price is too high for the "Do it Yourself" Premium. The pricing is overshadowing the helpfulness of the product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
tubo tax
on March 29, 2026
Posted by: vivian6
from TX
very accurate helpful to be able to compare with other tax products
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The online version needs features from Desktop ver
on March 29, 2026
Posted by: Kate 86
from CO
I didn't like the online version since it more restrictive than the desktop version. If data is going to be removed, such as checking if standard or itemized deduction is better, let the user know prior to removing the data. With the desktop version, I can save the return prior to making changes, with the online version, that is not possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best
on March 29, 2026
Posted by: IMARCE
from Kentucky
This is the best way to file your returns. It is easy and fast. I used Turbo Tas software for the last 10 years, never have had an issue with IRS.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Stay with the desktop version
on March 29, 2026
Posted by: Hal77591
from Texas
I found that TurboTax online was a much inferior product to the TurboTax desktop product. I have been using your desktop product since 2003. I will not be using the online version again. The software got confused in several place where it insisted that a subject be reviewed and after reviewing the subject still would not let me proceed as it wanted the same subject to be reviewed. In fact I had to entered made up numbers in several categories in the deductions section as it insisted that I review them but when I did it stated all was good as I was using the standard deduction and did not need any additional input. This type of thing occurred in multiple places and caused the time to complete my return to be extended by several hours.
Navigation between sections was difficult for me but maybe that just how it works compared to using the desktop. FWI: the computer I was using to do my taxes was Windows 10 based so I thought using the online version would allow porting my returns between computers to be easier.
Lastly it cost approximately twice what I typically pay for the desktop which irritates me since I considered the online version to be inferior.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Rocks
on March 29, 2026
Posted by: fdami1998
from Missouri
Easy to navigate. Also like the help articles> It cleared up some of the concerning questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Navigation is really clunky
on March 29, 2026
Posted by: foobar32
from MI
When jumping back to something earlier, you have to do tons of clicking through the same forms, over and over again, just to get back to where you want. Navigation could be greatly improved. Also, clearing out bogus empty forms that got added and are causing problems is really hard. Overall, I expect much better given what I paid for this.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com