Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
expensive
on March 29, 2026
Posted by: mgkg
from pa
charge to much with fees for me to do my own taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple and Supportive
on March 29, 2026
Posted by: andreww16001
from Texas
AI really helped out with my tax return as I navigated both my personal and business returns with income, expenses, and deductions with ease
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you turbo tax
on March 29, 2026
Posted by: Chelywely
from 491 Division St., 1
very good with giving advise for expenses when you are a home owner. For the past 3 years I have owed thousands but I finally got a return this year. it is nice doing it yourself knowing you are not getting scammed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax continues to be my Tax Software of choice
on March 29, 2026
Posted by: JudiR123
from Virginia
This is the first time I used the on line version. It is a bit different from the desktop version. Both have their pros and cons. I'm not as comfortable with the on line. If I wasn't aware of some of my tax situations, I may ha
ve missed some steps. I did really like the AI chat and was able to get most of my questions answered using it.
ve missed some steps. I did really like the AI chat and was able to get most of my questions answered using it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax needs more work
on March 29, 2026
Posted by: Don15626
from PA
It was a real pain to enter and check and re-check data from financial institutions.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good service as always
on March 29, 2026
Posted by: bryan_shamalamadingdong
from mi
Used Turbo Tax for years. It remains a solid service to get my taxes done.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Automation broken, terrible interface&manual entry
on March 29, 2026
Posted by: TechDebtNBrokenAutomation
from State of Denial - on how bad this software is
I've used Turbo Tax on desktop for a decade. I thought going to the online would be better as when I called into customer service they could only see information if it was online. instead I got hacky software which didn't allow the changes necessary (had to be manually overridden, reworked, restarted multiple times). I am pretty sure I could vibe code something better. At the end of the day I doubt I'll use it again next year if this is the direction of the software. Even this stupid review box is being modified by AI to change my words to something that I am not even saying... This software has become garbage and it's really disappointing to see how much they've broken it without any major improvements. On the plus side, when the software crashed so spectacularly over and over and over again - at least they provided a feature to manually scan or take a picture to capture your data manually. Summary: The best feature on this terrible software is the fact that you can now added things manually or with a picture when all of their systems break.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on March 29, 2026
Posted by: Anonymous
from Orlando
Always excellent to use. It makes it so easy, even for complicated tax issues.
Written by a customer while visiting turbotax.intuit.com