Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is awesome
on February 16, 2025
Posted by: Anonymous
from Oxford AL
Great customer service and fast reliable tax filing help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Taxes are a scam but not the way that you think
on February 16, 2025
Posted by: TaxElonInstead
The IRS has all the information they need to file taxes on behalf of citizens, but companies like TurboTax lobby to keep us hostage so we all have to pay them $100 for the pleasure of doing our taxes ourselves.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 16, 2025
Posted by: Midnight nurse
from Michigan
Easy to do. All questions answered. Will use again.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on February 16, 2025
Posted by: DTSK
I have used Intuit professional and regular TurboTax since 2004, I wouldn't use any other product. It is great having last year's info auto-populated, and the help section is great at answering questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is expensive
on February 16, 2025
Posted by: Daniml65
Way way too expensive for not really providing much
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Import process was flawed, making a bad experience
on February 16, 2025
Posted by: Max35
from AZ
Was good, until the importing function refused to import a 1099-int address correctly. Kept getting the state wrong and bank addresses wrong. Had to muck my way through deleting it and manually reading it. Not good. Tried multiple times to import, and it made the same mistakes. And since I can't see the addresses, or edit the forms directly, had to delete and manually enter. And the help robot was worthless in answering questions to address the issue.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use but Can Get Pricey
on February 16, 2025
Posted by: soCalGal805
from CALIFORNIA
TurboTax is one of the most popular tax preparation software options, known for its intuitive interface and step-by-step guidance. Whether you're filing a simple return or handling more complex tax situations, TurboTax makes the process straightforward with features like automatic W-2 imports, error checking, and real-time refund calculations.
Pros:
✔ User-Friendly Interface – The guided, interview-style process makes filing taxes easy, even for beginners.
✔ Smart Features – TurboTax imports tax documents, tracks deductions, and maximizes credits.
✔ Accuracy Guarantee – Built-in audit detection flags potential mistakes before filing.
✔ Multiple Support Options – Live CPA assistance (for an extra fee) and a strong knowledge base.
✔ User-Friendly Interface – The guided, interview-style process makes filing taxes easy, even for beginners.
✔ Smart Features – TurboTax imports tax documents, tracks deductions, and maximizes credits.
✔ Accuracy Guarantee – Built-in audit detection flags potential mistakes before filing.
✔ Multiple Support Options – Live CPA assistance (for an extra fee) and a strong knowledge base.
Cons:
❌ Costly for Complex Returns – While there’s a free version, many users quickly find they need to upgrade.
❌ Upselling Can Be Annoying – The software frequently pushes paid features.
❌ Limited Free Filing – Many users who expect to file for free end up paying due to restrictions.
❌ Costly for Complex Returns – While there’s a free version, many users quickly find they need to upgrade.
❌ Upselling Can Be Annoying – The software frequently pushes paid features.
❌ Limited Free Filing – Many users who expect to file for free end up paying due to restrictions.
Final Verdict:
TurboTax is an excellent choice for those who want a guided, stress-free tax filing experience. However, the cost can add up, especially for users with itemized deductions, self-employment income, or multiple income sources. If you’re looking for a simple and efficient way to file your taxes, TurboTax is a top-tier option—but be prepared for potential upsells.
TurboTax is an excellent choice for those who want a guided, stress-free tax filing experience. However, the cost can add up, especially for users with itemized deductions, self-employment income, or multiple income sources. If you’re looking for a simple and efficient way to file your taxes, TurboTax is a top-tier option—but be prepared for potential upsells.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love this program!
on February 16, 2025
Posted by: DJPF
from Spokane, WA
It gets easier every year. Even though my filing changes TurboTax walks me through it with ease!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com