Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Useful Tool When You Don't Know What You're doing.
on March 29, 2026
Posted by: raehasascended
from NC
It helped me get through all of what I needed to file, and found ways to lower my federal taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
AI feature can be improved further!
on March 29, 2026
Posted by: cheekyJay
from California
Overall looks good, but the AI feature needs to be improved to let user have better QA experience.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great support
on March 29, 2026
Posted by: Jennie999
from TX
Sadie was really helpful, made me feel confident I was filing an accurate return, and provided helpful education for future planning.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX
on March 29, 2026
Posted by: Harper73
from Pa.
great topics were easy and worked very good . while use again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Online version is not recommended.
on March 29, 2026
Posted by: CS1440
from California
The Online Filing Tax version is not as easy as the computer top version. Dislike this online version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Very complicated and expensive
on March 29, 2026
Posted by: ron2311
from Arkansas
Very expensive and inaccurate and Needs improvement.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
WORST tax filing experience ever.
on March 29, 2026
Posted by: JaeRo1900
from Pa
ZERO transparency on prices and fees. The absolute WORST EXPERIENCE. In addition it kept glitching and I had to redo sections over and over again. I will never use turbo tax again, and will spread the word.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Online vers TTax not fully compatible with desktop
on March 29, 2026
Posted by: Ellys98155
from washington
We don't have a windows 11 computer and had to use the online version that seemed to be included with our purchase. We were able to import our last year's tax info, but at the end of the process it did not understand that we used turbo tax and we had to find our paper copy of it to enter the AGI.
Written by a customer while visiting turbotax.intuit.com