Stop asking to upgrade. Taxes are frustrating enough without having to deal with ads. If I want to have a live person then I will go to a local business. If you ask once and I decline that should be enough. You have a good product, but the constant interruption diminishes what you have.
I have been retired for over 10 years and still doing my taxes with Turbo Tax.My return is fairly simple, and there are some changes to the format every year, but still quite easy to navigate.
There is an error in how turbo tax treats 1099Q when withdrawn experiences are fully qualified for higher ed expenses. Beneficiaries do NOT have to pay tax on 529 interest earnings as long as the earnings are used for qualified higher ed expenses. That is the whole point of the 529!!!! Was very annoying!