Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
LOVE TURBO TAX
on February 16, 2025
Posted by: SAN87
very helpful with info tabs to due on you own. did have to ask for much help when doing my taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax came through for me again
on February 16, 2025
Posted by: NicoleTaxPayer
from tx
I have used turbo tax for many years. No issues with the web site. Easy. Fast. Competitively priced. They even dealt with an audit for me because a company reported information wrong and it didn't match what I reported. Turbotax completely handled that, getting the company to correct their information with the IRS. So no issues for many years. And then today I hit a problem. Many people reported it as a bug on the Inuit help site, and there were lots of suggestions to work around it or fix it, but several hours later none of them had worked for me. I finally gave up and called the 1800 number. Daviette was amazing, easy to understand, walked through it with me and said there are two ways to input the same information, and suggested I use another screen and that screen saved the data without the error! The excellent customer service today has kept me as a customer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The free alternatives are much better.
on February 16, 2025
Posted by: Steezy111
Horrible experience. First time using this instead of FreeTaxUSA, as I thought the return would be free for this year. Not only was the return not free, because this wasn't a "simple" return, the software has so many bugs and issues which makes it difficult to file. Once I submitted, it said "Success", then throws an error afterwards, this happened multiple times. Would not recommend this software, the free alternatives work way better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast taxes
on February 16, 2025
Posted by: erebolla
Fast, Easy to follow taxes, had them done in less than an hour!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Piece of Mind Overall
on February 16, 2025
Posted by: JenJer311
Some of the wizard gets repetitive if you want to look at an option that you didn't explore originally. I would rather not go through all of the options I feel I had already worked through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax greed
on February 16, 2025
Posted by: Benjamin 12345
Very greedy. I would give zero stars if it let me. Hidden $40 processing fee and forced me to get MAX because I had common investment accounts. I give it a few more years and this company will start losing enough money to have to reassess or fold. This business model that deceives taxpayers is likely compounded by the salaries of its worthless executives that make these decisions. I remember when it was free to file. Will definitely be filing elsewhere next year and encouraging everyone I know to do the same.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!!
on February 16, 2025
Posted by: Rita_d78
Very easy and comfortable. Very helpful in completing my taxes for a long time!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 16, 2025
Posted by: Gveyguvenhbb
Great awesome joblove it looks great day love you too
Written by a customer while visiting turbotax.intuit.com