Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Considering switching to different Tax Prep prog
on March 29, 2026
Posted by: Tired of Tax Prep
from California
We have been loyal users for decades. The current version is confusing. Too many upsell messages with unclear ways of opting out. Price changed within a matter of hours on the same day.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Woohoo! Taxes done, right?
on March 29, 2026
Posted by: DoneWith2025Taxes
from Illinois
Doing taxes is stressful. TurboTax at least makes the process easier.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax is great but...
on March 29, 2026
Posted by: BkBm2026
from Georgia
I am generally satisfied with turbo tax. This year I was getting frustrated with duplicate form checks being repeated over and over for every import I did. Other than that I am satisfied with product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Does not work well if spouse is non-resident alien
on March 29, 2026
Posted by: dehboxturtle
from California
Must file by mail if spouse has no SSN/ITIN, it is super frustrating that there is not a button to mark 'NRA' for the field.
Doing a roth conversion is also convoluted and super easy to introduce an error to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fastest filing
on March 29, 2026
Posted by: ewp2358
from Atlanta, GA
Very smooth process and ease to file. Very detailed and easy format.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Online is quite different from TT desktop
on March 29, 2026
Posted by: RY59
from Indiana
My first experience with the online product, but have used desktop for over 20 years. I prefer the desktop, but had not converted to Win 11 for my desktop. Waiting until after going thru the filing info to review the 1040-SR and state tax forms was a major pain - made it difficult to review the info on the forms. If I had long pauses to check documents and other info, TT timed out and I had sign in again and review multiple forms over and over. TT online did not transfer 2024 efile info - maybe that was not included in the upload of my desktop 2024 information. I did not see a way to review the actual IN IT-40 forms - disappointing. My Department of Defense 1099R did not have a box 16b for distribution of state withholdings - I just entered the amount of withholdings in the TT form - that enabled me to continue. I feel confident that TT prepared my forms properly. I missed the former desktop final review format which, among other things, showed audit risk.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Go with TurbroTax!
on March 29, 2026
Posted by: bday81
from NC
Very thorough and guiding all the way! I love how you just import the W2 or manually put the info in and answer questions. TurboTax does the rest!!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wizard based easy website
on March 29, 2026
Posted by: Nrul
from NJ
Easy to use wizard based website. Painful that it is not robust to take feed of very long PDFs for Gain/Loss reporting.
Written by a customer while visiting turbotax.intuit.com