Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax Issue
on March 29, 2026
Posted by: Owl2371
from GA
We were frustrated with the difficulties we encountered in changing from the desktop to online version of Turbo Tax. Customers should be informed of what to expect when making this change. Customer support was quickly available and helpful, which was appreciated.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Each year it gets more difficult to use Turbo Tax
on March 29, 2026
Posted by: Captain41pct
from NC
I had to jump through hoops to E-File my federal return. It took over 1 hour after I completed my return. I was told that there was no record of me e-filing my 2024 returns with Turbo Tax even though I had done so.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on March 29, 2026
Posted by: yydd
from IL
easy to read, easy to understand, take less time, very good
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I liked Turbotax and will use it again
on March 29, 2026
Posted by: Edfrog
from PA
I used turbotax before so it was easy to transfer info to the current year. I needed live support for one item: where to include my mailed in estimated tax payments. They solved it for me.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s rewarding to hear that our experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
sucks
on March 29, 2026
Posted by: sallyk81
from AZ
Such a bad experience. Took all day to complete. Rad to reenter the same information over and over again. No clear explanation for what issue was.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX
on March 29, 2026
Posted by: 32CHEEKCLAPPER
from ND
VERY SIMPLE STEPS TO FOLLOW NOT GOING TO BEAT A DEAD HORSE
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax doesn't help with Trusts
on March 29, 2026
Posted by: bfkennedy
from WA
Everything was easy except filing a K-1 for a Trust. The instructions were unclear and it accepted erroneous input that wasn't caught until later in the process. This was a significant tax impact (positive), so I wished that TurboTax would have made it easier. I had to use Google Gemini to get better advice.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Worse each year
on March 29, 2026
Posted by: Noah Oakland
from CA
Turbo tax does make filing pretty simple and I appreciate that. However, the experience seems to get worse and worse each year. Why do you have to pay extra to have the turbo tax fee taken out of your tax return instead of paying by credit card? If it is necessary, why can't they make it clear that they will charge you if you select that as an option?
Written by a customer while visiting turbotax.intuit.com