I have been using turbo tax since the 90's when it was on a CD. Overall it has served me well. This year it kept asking me to fill out a specific form that I didn't think I should have to fill out. I connected with Jacqueline who was able to figure out the trigger and fix it. It is the first time I ever needed to talk with a live person and it was a great experience. Thanks Jacqueline!
I've only ever used TurboTax and it's always been quick and easy. Looking for the documents and forms I need takes longer than doing taxes via TurboTax!
The hardest part of preparing taxes is getting all the information together. Turbo tax prompts you for items you may have forgot, and helps you enter the info. You have. I've used it for the past 10 years or so and recommend it.