Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
None
on February 17, 2025
Posted by: jmlebron
from FL
I do not engage with a live person. I did my taxes myself. I am an accountant but i don't practice my profession because I am a disabled veteran
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Easy to use but with deceptive practices
on February 17, 2025
Posted by: CHMA1
I like that it's easy to use. You can see all of the amounts broken down. What I don't like is how they attempt to hide certain things and are generally deceptive. For example, When I chose the option to have my TurboTax fee deducted from my return, on that page it did not say it would cost $40. It told me the cost on the next page, and it wasn't very clear. Many people just continue from there and get charged without realizing why. Also, when TurboTax asked me to enter my drivers license to fight fraud, there was no decline option until the next page. Also, I keep getting asked to upgrade to Max when I already declined once. Of course, these practices are intentional so they can charge you more and collect your information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on February 17, 2025
Posted by: SNewsome5156
from Woodstock, GA
It was a very easy experience. I can't imagine doing my taxes any other way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax is easy
on February 17, 2025
Posted by: Peggy7664
from Mobile Al
Its easy and helpful my taxes were done in no time!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
DONE IN A SNAP
on February 17, 2025
Posted by: micsar02
from Washington
EASY TO USE- Took all of 30 minutes and no headache
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 17, 2025
Posted by: MJ11011
from United States
It was quick and easy. I have used this service for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS THE BEST!!
on February 17, 2025
Posted by: Anonymous
from Texas
We've been using Turbo Tax for as long as I can remember. Its got everything you need to make filing your taxes as easy as 123!! They dont charge an arm and a leg and their always helpful with any questions or concerns we have. Thank you, Turbo Tax, for taking the scary out of filing taxes!!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very satisfied with TurboTax
on February 17, 2025
Posted by: NanaPop
Answered all my questions. Screens were easy to navigate.
Written by a customer while visiting turbotax.intuit.com