Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
problems and bugs, but still using it.
on February 17, 2025
Posted by: teb1280
There are a lot of confusing things going on as this app brings you along the pathway. Some very complicated things not explained well (Foreign Tax Credit). And average minimum tax not really explained at all. Some infinite loops on review. The Bulk Edit only seems to allow an edit of 2 fields, when 4 fields must be completed. I get errors about missing data on my forms from institutions which I am expected to correct (the form from the institution has no value there). For example, I'm told that a State must be entered on my 1099-INT, but there IS no state on that form, and no numeric value in the amount box. But it won't accept a blank there, so I have to guess a state to use (I used the State of the bank). I wish it would let me see what the completed forms look like -- for example, I had to go around and around on entering Foreign Tax because it just wouldn't work right. I have Foreign tax from 2 instituions, and even though I entered the one with the highest value first, it didn't let me select that institution on the 2nd country value. I wanted to just go to the form and enter the data directly there, but wouldn't let me.
Also, this year I'm not seeing my tax rate (%) in the summary as I had in previous years. Miss that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly Recommend TurboTax
on February 17, 2025
Posted by: Kellie73
from Waterford, CT
I've been using TurboTax for 10+ years and highly recommend it. TurboTax is user friendly with an easy to naviagate search feature and comprehensive support options.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall good but there is a glitch
on February 17, 2025
Posted by: jpjb1151
Overall an easy and quick experience, HOWEVER, there is a major glitch regarding high deductible health insurance. It would not allow me to indicate I do not have a high deductible health insurance plan. It kept insisting I fill out the form (8899?) and state whether I had a high deductible health plan or used Medicare in certain months. The instructions on fixing this problem stated I could delete or remove the form, but there was no option to do so.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Expensive
on February 17, 2025
Posted by: E13bangbang
Disappointed that I was not allowed to use a veterans discount and was forced to pay $117 to file federal and state taxes. Disappointed that there was a $41.00 transaction fee to process my taxes as well.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
poop
on February 17, 2025
Posted by: poop102114512645416
It asked me to enter the same information on my child care expenses over 8 times after each time all the information was entered correctly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on February 17, 2025
Posted by: Bee2330701
Great very easy to use will use again next year and next
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice Experience EasyPeasy
on February 17, 2025
Posted by: TannerSully
no issues ,fast and easy anyone can use this product recommended
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Lots of Upcharging
on February 17, 2025
Posted by: jg2025TT
from CA
I don't like the way that it constantly tacks on fees. Just lay it all out at the beginning.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com