Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax help
on March 30, 2026
Posted by: MikeDawn1996
from Ohio
I had a question regarding a problem with being able to change my return before filing it. I was able to speak to a Live rep and he helped me quickly and resolved my issue.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
NO SUPPORT NUMBER or CHAT online!!!
on March 30, 2026
Posted by: HillCountryJim1
from Texas
NO SUPPORT NUMBER unless you pay extra! THE FORM WOULD NOT LET ME PUT MY FULL NAME IN on one of the selections. It had already chosen my first and last name only, and, though it asked me to put in my FULL name, would not let me put in my full name. NO SUPPORT NUMBER or CHAT!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
rip off! Got charge more at check out to file.
on March 30, 2026
Posted by: turboSux9
from 115 Rockciff Pl
at the end of filing i was tricked into buying the premium package because i had sold stock or crypto. i used no other features and would rather pay per form. I will not use this intuit platform again. the cost to file was more than my return. no additional tax breaks were found, i got ripped off from keepking my hard earrned money for filing with turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes tax time easy!
on March 30, 2026
Posted by: BY26
from Wyoming
Always helpful and quick. I appreciate the options for expert help
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Overpriced
on March 30, 2026
Posted by: PAtax12121212
from Pennsylvania
Insane to charge $165 to file & "Free" option is useless!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes filing easy!
on March 30, 2026
Posted by: Jim471
from Florida
I have been a TurboTax client for years. It has simplified my tax returns.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Well done TurboTax!
on March 30, 2026
Posted by: axrcer
from Virginia
Logical, intuitive, user friendly, comprehensive yet easy to understand
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The IRS is getting too nosey
on March 30, 2026
Posted by: manzie49
from MI
I have used Turbo Tax for years now. This year was the worst for answering questions. The IRS asked way too many questionable questions about our lives. It looked like they were trying to catch you doing something wrong or if you were legal citizen. So, I continued on with this form, and I see questions like "Nickname" and what State I'm located in. Who cares what my Nickname or what state I live in is other than some political party .
Written by a customer while visiting turbotax.intuit.com