Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Things may be a slippin
on March 30, 2026
Posted by: 202520252025
from MD
An agent gave me a service code for 20% off. It ended up taking $5 off!
Seemed like many bugs this year. Being prompted to show land area on a home that was depreciated years ago? Being shown money owed to a State I hadn't even submitted the loss for yet, then owing $0 to that state and still being billed by turbotax to file with that State. I caught that last one in time!!! Been with TurboTax for many, many years...not sure after this go round.
Cannot even submit this survey because it says no email when there is an email!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Complex
on March 30, 2026
Posted by: hc25harley
from TN
i have used this product for 4o years. I am becoming less pleased with it every year. items have become too repetitive. more complex and more difficult to understand. does not return to where you were before entry, but takes you back to beginning. does not ask for information such as Estimated Prepayments!!! You can not see Tax forms until complete which removes the feel of complete confidence.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love TurboTax
on March 30, 2026
Posted by: Clark and Thelma son
from Florida
I have been using TurboTax for as long as I can remember. I am 90 and could not do it without T.T. Support is there if I need help!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome
on March 30, 2026
Posted by: stacicard
from OR
It was easy and much cheaper than our last accountant.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to hear that our pricing hit the mark for you. We believe top-tier tax prep shouldn’t come with a premium price tag, and we’re happy to have helped you keep more of your money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Yet another successful prep!
on March 30, 2026
Posted by: CWL14
from Illinois
I have used Turbo Tax for some years now. It seems to be consistent in being fairly user friendly. As long as I continue to do my own tax preparation, I will be using Turbo Tax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax return
on March 30, 2026
Posted by: Mala25
from CA
Easy to use, always can get help any time. Overall wonderful experience with customer service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great again
on March 30, 2026
Posted by: Chill Pill
from Wisconsin
all my questions were answered and filing is super easy
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax
on March 30, 2026
Posted by: CJS59
from Florida
I could not find how to change my email address...that was frustrating.
Written by a customer while visiting turbotax.intuit.com