Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,652 Reviews)
Rating breakdown 49,652 reviews
5 Stars
36,177
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is a great tool
on February 17, 2025
Posted by: Yusleidy
Good experience. it was fast and I was able to follow the steps
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 17, 2025
Posted by: Jeff P AZ
from Phoenix AZ
Easy to use, great product and will use again for sure
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very good.
on February 17, 2025
Posted by: ToneZz33
from San Diego, Ca
Very good service, but I don't know if the $130 dollars or so I pay is fees through turbotax/intuit or state/ government. Either way these are heft fees for doing it all on my own.
Pros: I moved, I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Thumbs down on Credit Karma
on February 17, 2025
Posted by: BooCreditKarma
Please make it so Credit Karma is not the first option.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Mixed- clear process, not clear pricing
on February 17, 2025
Posted by: gotta pay taxes
from TX
I did not engage with Live assistance. I was disappointed that there were multiple fee changes/upgrades- initially it will be this amount, but if you really want to feel covered you need this amount and then well you actually require this amount and if you really want to feel covered with that it is this much extra...- mine increased twice and I turned down 2 more increases and then I clicked to have my Turbo Tax payment come out of my return and noticed that created and additional fee instead of being told up front "would you like your Turbo Tax fee to come out of your return instead of having to pay up front? Doing so will be an additional $40 fee" what was initially $39 ended up $150, I know that some of that was me agreeing to extra audit coverage but some was not and it would have been a lot more if had gove with some of the other extra coverages and fees- I feel like there should be an upfront menu of benefits/fees. You did however, do a good job of takign me through the process step by step
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate through!
on February 17, 2025
Posted by: 11NickF11
from Maryland
Easy to navigate and understand. Turbo tax has always been a breeze to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fun Times
on February 17, 2025
Posted by: Ashport2025
from Sausalito
Good service and it works every time… thank you TT !
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Good
on February 17, 2025
Posted by: CK135
from Colorado
For the most part, Turbo Tax is rather easy to use. However, I do wish that you would be more consistent in the forms that you need filled out. For example, on Schedule F, I need to provide information from a 1099-PTR but you do not list the various boxes on that form so you make it hard to know what to input. I also feel like you made it more difficult this year. Lastly, I do feel like you have too many advertisement options included, always wanting to upsell.
Written by a customer while visiting turbotax.intuit.com