Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax is TurboTax
on March 30, 2026
Posted by: Sam15000
from Texas
TurboTax is easy to use, but the AI is pretty useless and the pricing structure comes off as shamelessly greedy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT review
on March 30, 2026
Posted by: Fishboat2
from New York
Generally good, not as easy to use as stated. Could be faster
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Solid
on March 30, 2026
Posted by: asdfadf123123
from Georgia
The product is fine and I've used it ever year, but this year there were way more upcharges and fees
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Easy
on March 30, 2026
Posted by: Maddim
from LA
This was my first time doing taxes and I had no idea what I was doing, but it was way easier than I thought and Ill def be using TurboTax again next year!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hard to find how to enter estimated taxes paid HI
on March 30, 2026
Posted by: EssJay2
from Hawaii
It was a royal pain in the butt to FIND how to enter the Hawaii State estimated tax I paid for 2025. ALSO, I was unable to delete a non-existent property I added by mistake (because of so many prompts to add information on a rental property I have). Finally, I found a way to remove it from the federal form but NOT from the Hawaii form.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
CHAT support saved the day!!
on March 30, 2026
Posted by: Erik the RED
from Mississipp
I had a problem with the addition of information after I had my filing rejected. I was able to CHAT my way thru it by allowing an associate with TT guide me thru the process. Im a 75 year old senior and needed a little assistance.
Pros: My employment status changed this year, I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
It's getting worse I think
on March 30, 2026
Posted by: eslau
from Texas
Honestly it seems to get stuck in weird loops more frequently than in past years. It also doesn't automatically ask me about important things like estimated tax payments. And it pushed me to get expert help version when starting, so I had to restart at the end to the product I actually wanted. I'll probably look for something else next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I found that Turbo Tax is becoming more complexed
on March 30, 2026
Posted by: Mrhazmat1
from UT
I found that it was a lot harder to navigate and find all the little next buttons. Pulling up older TurboTax filings and transferring them to a USB or another laptop was really difficult. File save and to were.
Written by a customer while visiting turbotax.intuit.com