Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
no title
on March 30, 2026
Posted by: tommyfrat
from NV
Step by step process provided all necessary information and help. Price quoted for filing the return was a bit confusing, but it was straightened out easily and my return was successfully filed.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax changes suck.
on March 30, 2026
Posted by: Ravalli
from Washington
This version if much more difficult to use than the previous 20+ years versions. I will look for a different platform next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
missing information
on March 30, 2026
Posted by: missing info
from Washington
kind of frustrating in that I am not strong on taxes but know enough that some areas were missed. I was able to locate them and correct for this however.... but it could have been missed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on March 30, 2026
Posted by: ngbclb
from California, CA
Easy to use, great features, and comfortable interface. Will use again next year.
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awsome experience
on March 30, 2026
Posted by: Cocinas1
from Lubbock Texas
Turbo tax has streamed lined the process and made it easy to understand
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hated Turbo Tax Online
on March 30, 2026
Posted by: hlpw
from Texas
After using the download version for years, I found the online version inflexible. Support for questions was horrible. May consider looking for a different product next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Talking with real person.
on March 30, 2026
Posted by: MHong59
from WA
When I needed a 'real person' support, your specialist was there to help timely manner!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on March 30, 2026
Posted by: David 99A
from CA
I'm comfortable using the Turbo Tax prompts. It's mostly the same year after year. I've been using Turbo Tax for many years. The pathway seems reasonable. The checks have always found any errors. I actually look forward to these 2 hours or so. I've used the help on the left border. I saw the AI this time around but didn't it. All in all a good experience for what most people overpay professionals. Me, never.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com