TurboTax is straight forward and is easy to use by the tax payor. The prompts are easy to follow and guide you through the entire process star-end. If working for company that uses a major HR system (e.g. Workday) it has auto import features that make entering W2's a breeze - especially if filing a standard return. Overall a great experience and will use again next year.
I've been using it for years and it's always easy and straight forward! Even in my situation with multiple states, investment properties, etc. I can get it done without issues!