Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Great for basic returns
on March 30, 2026
Posted by: Z5torm
from washington
The standard version provides valuable guides to questions throughout the forms, but I find that googling my questions gives more accurate answers from other communities, whereas Turbo's AI generated answers are too generic. I also found the Schedule K1 section very confusing, asking to fill fields that are not available on the forms provided by various companies. I think that as your needs become expansive, it may be best to pay more to have the returns done by an expert. Turbo Tax is set up very efficiently for standard returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good experience
on March 30, 2026
Posted by: Tony_Tian
from CA
Very good experience with TurboTax; very fast; very convenient.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Taxes suck
on March 30, 2026
Posted by: Refuseing
from TN
Taxes stink accuracy compatibility features INTERFACE SUPPORT
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not so user friendly
on March 30, 2026
Posted by: Cat358
from Michigan
I found this year's interface not as user friendly as in the past. I kept seeing "needs review" on my 1099s, until I finally determined that somehow there was several duplicate 1099s. It took me twice as long to complete the return as was estimated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
trouble following details
on March 30, 2026
Posted by: easter bunny birth
from washington
final return seems right, had some trouble following directions
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mom tax
on March 30, 2026
Posted by: online new
from Indiana
Everything went well except the program said that last years forms were started but not submitted. That is not correct. I used the Turbo Tax CD. Taxes were e-filed and refunds received. To complete taxes this year I had to mark that tax forms were printed and submitted. I trust everything will work as well using online as it did with using the CD
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax Sold Out
on March 30, 2026
Posted by: Tolbowl
from California
I was disappointed with my experience this year, compared to previous years, I felt like there were slimy upselling tactics aimed at scaring you into paying higher fees. Taxes are a mandatory, sometimes confusing, and anxiety inducing experience, and they prayed on that to get more $$ from people. I also thought the cringy product placements (get a refund or GET A REFUND WITH CREDIT KLARNA) made me have less trust in the product overall.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problems I saw
on March 30, 2026
Posted by: Cromerty
from Florida
Turbotax was not as easy to use this year as in the past. Has to search for how to go to certain subjects. The interview wa difficult to follow in that it seemed to skip over quarterly estimated payments after it chose the standard deduction. I was displeases that turbo tax initially chose a product and that it was difficult to find how to change that choice. I'm sure many people don't want to be forced into a specific product that Turbotax chooses. I was extremely disappointed in the situation I found when I chose to check payment by credit card. There was no way I was going to pay a 2.9% fee of the total amount owed just to use a credit card. That I considered robbery.
Written by a customer while visiting turbotax.intuit.com