Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Good overall, but misleading at payment
on March 30, 2026
Posted by: Tomato35
from Virginia
TurboTax was easy and convenient to use, and the overall experience was good.
The problem came at the final payment step. It automatically put me into the version with Expert Assist, which I did not need, and it cost about $100 more. I did not realize this was the default option.
I had to figure out by myself that I could downgrade, and then find how to switch to the version without assistance. That part felt misleading and somewhat like spam.
TurboTax should make the price options much clearer and should not default users into a more expensive version.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Find other software
on March 30, 2026
Posted by: NotTurboTaxToday
from CA
AI is awful and doesn't remember that you filed with them the previous year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Lost Data
on March 30, 2026
Posted by: Lost Return Dave
from Georgia
When I filed my 2024 return I found that TurboTax lost electronic record of my 2023, making 2024 a nightmare to file. Did not stand by their lifetime guarantee, 2023 not refunded though no record of the 2023 filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Confidence
on March 30, 2026
Posted by: Grammie Junie
from CA
I am always confident my taxes are done correctly through Turbo Tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Terrific!!
on March 30, 2026
Posted by: AMS1952
from Bel Air, MD
Fast, helpful and amazing!!! Thank you!! Will use again next year!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SENIOR HELP APPRECIATED
on March 30, 2026
Posted by: GRANYLINDA
from CALIFORNIA
I APPRECIATE ALL THE SIMPLE QUESTIONS AND EXPLANATIONS.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Unable to buy max without doing over
on March 30, 2026
Posted by: TheChadFL
from Florida
I wanted to by Max Audit Defense but I was not able to. I contacted support and the first person didn't know how to resolve this and she ended the call. The second time I called I spend 30+ minutes with one rep who brought in a level2 but the only way I could purchase it was deleting my entire return and starting over. That was out of the question. I hope I am able to add this although at this point, it should be free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax taking more and more fees
on March 30, 2026
Posted by: RefundGoneWithFees35
from South Carolina
The amount of fees for processing and direct deposit is getting excessive. Will likely choose another product next year
Written by a customer while visiting turbotax.intuit.com