Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Finally Done...just a few gotchas
on March 30, 2026
Posted by: kazoo190
from PA
I have used the turbo tax product years ago , desktop version..Liked it better since you could see the forms and numbers. Perhaps it will be better to pay upfront for online version, which is great, since data is not local and avoids personal computer issues. Some of the screens lacked help support for those DIY people..
It also made me pay for a NJ return as a PA resident which was not required to be filed as a PA Resident.
It also made me pay for a NJ return as a PA resident which was not required to be filed as a PA Resident.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 30, 2026
Posted by: GoPokes88fromTX
from Texas
Very easy to use! I used a CPA last year and Turbotax Online is easy to use and much more enonomical.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Changed how to complete
on March 30, 2026
Posted by: Turbo loyal customer
from CA
Using the website version is difficult as opposed to previous years where we could download the software. Downloading the software was quick as it was the same as previous years. Next year might have to use other programs that other people use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mr.
on March 30, 2026
Posted by: Anonymous
from Virginia
I struggled a little bit with the K1 section but overall it seems the whole experience is getting better. My return is getting much more complicated.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax was easy to navigate but l feel pricey
on March 30, 2026
Posted by: Negha
from Tx
I believe your app may be wrong in calculating my taxable income from my annuity. May be audited over this. It also did not ask about any loss carryovers from last year which l think l was entitled to. We’ll see what the IRS has to say.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating Process
on March 30, 2026
Posted by: AKilkka
from south craolina
Very frustrating. Not as user friendly - could not easily find places to in put some of my tax info. Used the online version and still cannot see where I can add another filer (relative of mine) that I am doing taxes for. Might be forced to pay for consulting. Directions for pension entries in North Carolina did not make sense.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
DID NOT LIKE 2025 On-Line & its FORCED upgrade
on March 30, 2026
Posted by: MORE NOT HAPPY
from North Carolina
DID NOT LIKE on-line version Found it MUCH less useable than previous desktop versions (been a user for 20 years) DID NOT LIKE that Deluxe version no longer handles my investment issues - INTUIT forced me to update to Premier by downgrading Deluxe abilities. DID NOT LIKE that on-line version appears not to provide the overviews (the Fed & state 1st page summaries, the 2 year comparisons, and the tax history report) of the previous Deluxe desktop versions
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT Online has gotten way better!
on March 30, 2026
Posted by: DougA_2025
from North Carolina
Great experience, but TurboTax needs to integrate It's Deductible for itemizing Charitable Contributions. The current method is incredibly cumbersome and inefficient. Extremely accurate and support was nice to have. I may finally convert to Online vs. Desktop.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com