Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Decent with stocks and crypto.
on March 30, 2026
Posted by: Samboy192
from Maryland
It was decent. I used it and loved the way I could put my crypto and stocks into it. I liked manually putting in information without having to rely on Coinbase. Made it the best experience.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nana 8
on March 30, 2026
Posted by: Nana of 8 so
from Tx
It was easy to use. Thanks for the help. Will use it again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product
on March 30, 2026
Posted by: GP1888
from Texas, TX
Great service I use it every year. My only issue with it is the cost seems to keep going up.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Manual insertion of tax data
on March 30, 2026
Posted by: JoeBag1
from FL
More difficult to manually fill out tax forms than previous years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Online is awesome!!
on March 30, 2026
Posted by: Descanso RAJ
from California
Have used Turbo Tax software since it was introduced, this is my first year using Turbo Tax Online.
Took awhile to adapt, but once I got rolling it flowed smoothly. Easy to enter data, auto save and return to complete as I gathered info needed. Always accurate!!
Quickest I have ever completed my Federal and State taxes.
Took awhile to adapt, but once I got rolling it flowed smoothly. Easy to enter data, auto save and return to complete as I gathered info needed. Always accurate!!
Quickest I have ever completed my Federal and State taxes.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Less Informative and user friendly
on March 30, 2026
Posted by: KRIND
from Indiana
I liked the format of the pages less this year.
The questions don't seem as thorough to make sure you think through every situation.
There used to be more details on each page about calculations, why info is needed, how info is used.
And there used to be more pop ups for additional details you could access on each page.
Now it seems you have to search more; less convenient and less user friendly.
I liked the feeling that Turbo Tax educated me as I did my taxes.
The questions don't seem as thorough to make sure you think through every situation.
There used to be more details on each page about calculations, why info is needed, how info is used.
And there used to be more pop ups for additional details you could access on each page.
Now it seems you have to search more; less convenient and less user friendly.
I liked the feeling that Turbo Tax educated me as I did my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on March 30, 2026
Posted by: abcdefghij15
from Minnesota
I really don't like that I need to answer the same questions I have already answered if I go back io section that I already completed. It is not easy to move around to different sections.
The product pricing is not very clear. I didn't see anything that explained why I was at Premium and what specific forms I made use of that require it and would be lost of I downgraded to free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Had to file an amended return.
on March 30, 2026
Posted by: 2xfiler
from Pennsylvania
Turbotax instructions and wording do not match what is on the return. Being a full time student is NOT an unusual situation. Somehow you allowed me to complete my return without indicating that someone else can claim me as a dependent. You ask a dozen times to review my AGI. This should have been caught in review. Rewrite your instructions.
Written by a customer while visiting turbotax.intuit.com