Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,652 Reviews)
Rating breakdown 49,652 reviews
5 Stars
36,177
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy and fast
on February 19, 2025
Posted by: Markv190
from Maine
Easy and fast. Helpful advice from Turbo Tax. I will use again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Where’s the 000 free edition
on February 19, 2025
Posted by: Intuit Freedom Edition
from Michigan
It’s not free anymore. I could have done it myself. We probably don’t even need a state tax done. Almost 70 years old and on a budget. There was no warning
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden fees
on February 19, 2025
Posted by: Megs543210
from ohio
They forced me to pay more that I wanted to. Kept telling me I MUST upgrade. I always do my taxes myself and last year they charged me for live support which I never used or agreed to. They tried to do it again this year and I had to go completely back out and start over again twice to avoid this. Then they charge an additional $40 fee right at the end to actually file your taxes after you've already paid!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax user Friendly
on February 19, 2025
Posted by: zirron2324
Fast and Easy. Very user friendly and precise. The import process really helps a lot.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Exceptional Tax experience
on February 19, 2025
Posted by: Kna7e
from Norfolk, VA
Quick and easy and safe. Very easy to follow and easy to complete. I feel secure doing my taxes with TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still enjoy TurboTax
on February 19, 2025
Posted by: Pappa66
from Maryland
I still like using TurboTax for completing my filing each year and I still dislike go through the "rare instances" section towards the end. I think Intuit should have a box that can be checked in the beginning that ask if there are any new changes in how or what you need to file or claim this new year. For those that answer 'no" or don't check the box, then both Intuit and the customer will expect to not have to go through the "rare instances" section at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax 2024
on February 19, 2025
Posted by: Billy Ball 149
I only gave a 4 rating instead of a 5 because this is the first time Turbo Tax kept asking me to Review info that was on statement packages from my financial institution. It wanted me to reenter the information by hand. I use Turbo Tax because I don't want to insert info by hand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Okay
on February 19, 2025
Posted by: Ginny146
from Havre De Grace, Maryland
I had done my taxes in January but when you sent me an email you said I had not started so I had to start all over again,. That return was supposed to be free. Now you say I had not started and had to do it all over and this time you charged me for a simple return.
Written by a customer while visiting turbotax.intuit.com