Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,652 Reviews)
Rating breakdown 49,652 reviews
5 Stars
36,177
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TurboTax is good
on February 19, 2025
Posted by: Becka58
from North Carolina
Very Good and easy to use. Very helpful information about deductions and all.
Pros: My employment status changed this year, I moved, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's so simple
on February 19, 2025
Posted by: Margo 75
from San Antonio, TX
Every year the process seems to improve. I highly recommend using Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Failed Me.
on February 19, 2025
Posted by: Keith3324
This was my first year using the on-line version. It was not a very satisfying experience. The first issue is that the software told me that I would need to either upload a PDF of my 1099-B or mail a hard copy. However, all attempts to upload the PDF failed. This was discussed with a TurboTax phone assister who indicated that there was no way to upload a PDF. So why did the software request it?
Also, I had purchased the Deluxe software. When I got to the 1099-B entry, it said that I had to upgrade to Premier at an additional cost of $89. I have used Deluxe for years and my tax situation had always included 1099-B information so why the need for Premier. I felt like I had been ripped off.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbotax is great
on February 19, 2025
Posted by: michellen b
fast and easy automatically looks for wrong input.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on February 19, 2025
Posted by: Kinley05
I was nice going step by step and having help all along the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This year you failed BIG time
on February 19, 2025
Posted by: Pat disappointed
I would have given you a zero if it was offered to give you. I've used TurboTax for years and this year you've changed to the worse.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Stop trying to upsell me every step of the way
on February 19, 2025
Posted by: craigcraigcriag
from CA
Half the time it took to file was spent declining all of their upsells that they automatically select for you, and you have to go through and manually decline them each time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Navigate and Get Help
on February 19, 2025
Posted by: CWebb35
from Indiana
I really like how easy it is to navigate from one section to another. Also, the helpful tips are much more user friendly than they used to be.
Written by a customer while visiting turbotax.intuit.com