Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbotax has run its course
on March 31, 2026
Posted by: Lane454545
from Texas
I will be shopping around next year. The interface was unnecessarily cumbersome compared to years past. It was also incredibly glitchy when it came to new tax situations and often required me to back track to accomplish simple tasks. Even this survey is glitchy.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustrating experience
on March 31, 2026
Posted by: SusanJ18
from Wisconsin
Very frustrated that TurboTax could not download information from one of my financial institutions. It took me much longer to file than in previous years, and introduced an inaccurate piece of data that was hard for me to figure out how to correct because the program didn't take me back to the place to edit it.
I like the old appearance and format much better than this new one.
I like the old appearance and format much better than this new one.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Groovy software
on March 31, 2026
Posted by: Munkyeater1
from West Virginia
Awesome and easy to use whether you have W-2 or self employed. Simple step by step process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Great
on March 31, 2026
Posted by: Kev4268
from 1126 Olde Lantern lane
It's always daunting to do taxes, but this Turbo Tax online made it realitively smooth. Really appreciate the technology and institution sharing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on March 31, 2026
Posted by: Birdie1207
from Texas
Turbo Tax is easy to use! I used a couple different services a few years ago and Turbo Tax is by far the most helpful.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks TurboTax
on March 31, 2026
Posted by: LukDi
from California
TurboTax is helpful and straight forward. I was able to find what I needed through AI features. Took me double the time that it stated, though.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Nice, but too costly
on March 31, 2026
Posted by: AZ2026
from Arizona
Been using this product for at least 15 years, possibly longer. Nice retains prior filing year information, but for basic filing that I do, product is getting too expensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but nothing great.
on March 31, 2026
Posted by: Ump69
from Kentucky
I paid for a Turbo Tax Renewal in November 2025 and have received any credit for this payment nor were my previous tax return numbers in my program. I am not happy about this situation and will be calling to resolve. I paid for the 2025 Turbo Tax online program but expect a refund of my November payment .
Written by a customer while visiting turbotax.intuit.com