Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
POOR PRODUCT
on March 31, 2026
Posted by: POOR PRODUCT EVERY YEAR
from PA
FORMAT CHANGES EVERY YEAR AND VISIBILITY TO ACTUAL TAX FORMS IS IMPOSSIBLE. THIS IS NOT TRANSPARENT AND I DO NOT FEEL CONFIDENT IN THE PRODUCT. IT IS HARD TO DO A BACKDOOR ROTH IRA AND THE INFO DOES NOT TRANSMIT CORRECTLY TO MY STATE RETURN FOR PA. OVERALL I AM VERY DISAPPOINTED AND WILL LOOK FOR A DIFFERENT PRODUCT FOR NEXT YEAR.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is still the best product I have found
on March 31, 2026
Posted by: JohnJ61
from New Jersey
I found it more difficult than the disk version (but I am still on windows 10 and didn't have a choice). I couldn't see the updates as I filled out the sections. I was feeling very unsure doing it this way...
I was unable to import my information from Wells Fargo and had to contact them to help me get me my information on PDF files to import (the reason for 3 stars). I did not have this issue with the previous versions.
I was unable to import my information from Wells Fargo and had to contact them to help me get me my information on PDF files to import (the reason for 3 stars). I did not have this issue with the previous versions.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Garbage product that is extremely expensive.
on March 31, 2026
Posted by: VHAH
from Other
Garbage product that is extremely expensive.....
Accuracy - Had to file an amendment because of the mistakes that have been introduced.
Accuracy - Had to file an amendment because of the mistakes that have been introduced.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Dee
on March 31, 2026
Posted by: MacMacleod
from Nevada
It was great will get my taxes done with you next year
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax USED TO be Awesome, Now It's Just Arogant
on March 31, 2026
Posted by: StillVeryTired
from exhaustion
they try to do too much stuff for me and aren't as transparent about potential entries as they should be.
For example they assume you'll take th standard deduction and in doing so they chose not to show questions about potentially deductable expenses.
For example they assume you'll take th standard deduction and in doing so they chose not to show questions about potentially deductable expenses.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
April 15th Made Easy
on March 31, 2026
Posted by: SLM5476
from New York
My tax preparer of 12 years retired and the ease of TurboTax saved the day.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
appreciate e-file
on March 31, 2026
Posted by: RickieA
from California
Experience was good. Appreciate the help when it was rejected
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is confusing
on March 31, 2026
Posted by: Yikes1958
from NY
It was confusing to do it myself. MUCH easier last year. I figured it out though, because I didn't want to pay extra money for help.
Written by a customer while visiting turbotax.intuit.com