Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,649 Reviews)
Rating breakdown 49,649 reviews
5 Stars
36,175
4 Stars
6,028
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
State Turbo Tax process a mess
on February 21, 2025
Posted by: KMMS
from Madison WI
I've just tried to prepare an amended state return, and the process has been north of confusing. I was unable to find a way to amend state only, so now I have amended returns for both federal and state. When I got to state, the changes I needed to make in my state credits form were already somehow already magically in place. It is worth noting that the changes were likely related to a Turbo Tax programming error in place for my original submission, which appeared to transmit the wrong credit total from another form. The PDF I downloaded for my original transmission clearly shows the error, and it was in place when I made a call to Turbo Tax support after the efile. (The support person was great, by the way!). I called our state tax customer support today and found that the error had been corrected in their files. So, I am left very unclear as to whether I need to file an amendment or not, and wondering whether TurboTax corrected their programming error but did not bother to let this end user know.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is easy to use and with many options!
on February 21, 2025
Posted by: Cheenahnyc
It was a seamless process! I've been using TurboTax for over five years!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Website is terrible
on February 21, 2025
Posted by: LadyDorsey
from Tn
This site has so many hidden fees its terrible. I wish prices were upfront. The make you go through processes and then tell you the fee. Then charge you another processing fee. The website had to be reloaded 100 times which made the process over 3 hours.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 21, 2025
Posted by: Christoph1985
Truly appreciate the simplicity of the assist guide
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Gets the job done
on February 21, 2025
Posted by: Dean Bud
Stock information unclear and complicated. Stock information unclear and complicated. Stock information unclear and complicated. Stock information unclear and complicated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Solar
on February 21, 2025
Posted by: KD Brown
from Tolleson, AZ
Had additional information to review due to home improvements. it went well
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is good
on February 21, 2025
Posted by: Annefrankle
TurboTax is a good thing for Americans. File your taxes using TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax has questionable data/privacy tactics
on February 21, 2025
Posted by: Disappointed_99
You added these marketing consent things at the end of the review step to collect data. Make it seem like it's required and provide no way to change your answer once you checked it. There is no way to modify or edit preferences for this information. This is a dark web pattern and all of your UX, marketing, and design teams should reevaluate how they approach usability, accessibility, and privacy in the future. This feature design is pretty scummy. The pop ups trying to trick people into the ad ons is an annoying feature too. Otherwise, I quite like using Turbo Tax.
Written by a customer while visiting turbotax.intuit.com