Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Swell
on March 31, 2026
Posted by: Audmore
from Washington
Easier than the requirements of this survey. Have continued using turbotax for years and will continue to do so until I no longer have to file taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Desktop Preferred over Online Formats
on March 31, 2026
Posted by: scampano
from California
The online completion of the tax returns was as acceptable process, but it was very different from the way I used to submit my returns using the desktop software. The desktop software was more "user friendly" and was formatted in a way that made it easier to review entries as they were made and clearly showed how much you owed or taxes due as you progressed through the forms. I much prefer the desktop version! Maybe I'm just old-school.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick to file
on March 31, 2026
Posted by: Chrislipop
from MA
the turbotax expert was knowlegable. I'm glag I was able to file my taxes quickly
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not very happy
on March 31, 2026
Posted by: zzggh
from Fl
too many asks to upgrade and charge additional fees. Not very thrilled and do not want to be nickel and dimed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy Long Term customer
on March 31, 2026
Posted by: Anonymous
from Illinois
Using the product seems to get easier every year. Have used Turbo Tax for at least 30 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used turbo tax for over 15 years.
on March 31, 2026
Posted by: JNienz
from Texas
Not all of our Income sources automatically filled into the application fields.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed by glitches saving data
on March 31, 2026
Posted by: KennerC
from North Carolina
I have had numerous gltches. Saved during work and when I returned all data was lost. Happened twice. I prefer desktop version interface over online interface.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too Hard to Navigate
on March 31, 2026
Posted by: TRHippo1
from Ohio
2025 Turbo Tax Desk Top is much harder to use than in the past. There is n o easy way to review the actual tax forms like the 1040 or schedules. It was much more difficult to go back and change entries than in past versions.
Written by a customer while visiting turbotax.intuit.com