Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Best way to file
on March 31, 2026
Posted by: Firsmate1040
from IL.
Turbo Tax is better than ever. Having filed for 10 past years, I find Turbo Tax to be the best deal for filing even the most complex returns. Highly recommended!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on March 31, 2026
Posted by: EagleTrace
from Florida
I used TurboTax for filing my tax return 10+ years, with business and rental incomes and expenses. It has made the filing process easy and smooth.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I like TT; it’s very helpful, but 2 much marketing
on March 31, 2026
Posted by: Anonymous
from PA
TT is very helpful, but too much internal marketing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Just Ok
on March 31, 2026
Posted by: Jack TR 6
from Fl
In past editions, you could ask to be taken to a particular form or page of your taxes. It is now more difficult to navigate the system. I think some software revisions to make it more user friendly is called for here. May not use this product next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Serious Deficiencies
on March 31, 2026
Posted by: barkrx1
from Washington
More disappointing than ever. For one, you ignore the new WA Excise tax on Capital Gains. Wa doesn't call it an income tax because of potential conflicts with the State Constitution, but capital gains are income on the federal return, and should be regarded by you as an income tax, when supporting state filing. In fact, the info needed to file the Wa State return comes directly from the federal return. Even worse, you declare in large letters: "You don't need to file a Washington State return," when you have the information to know when we do need to file. You could easily create the return, but since you decline that, at least point out to the user that the return must be filed, when the user clearly meets the criteria to file. How much tax has Wa failed to collect because of your declaration, I wonder. Other deficiencies, 1) your description of requirements to file for foreign tax credit, is just plain wrong, or extremely misleading I believe this has changed from prior years, 2) you buried foreign taxes in an "other" category, so trying to find it later to correct it, took a long time (your indexing is poor, or non-existent and use of "search" did not help, 3) in general, access to the actual calculations is almost non-existent, you provide some minimal info at the end, buy why not allow any form to easily be called up for review? In general, I see no improvement in the software year over year, even as AI becomes available elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax was confusing and felt inaccurate
on March 31, 2026
Posted by: AverageJoe123Tn
from Tn
Was incorrect in recommendations in filing and the user interface was very challenging in places. For example for the incorrect recommendation, it told me my office space was both larger than average for my home size as well as smaller than average for my home size. Both can't be true. I'm honestly not sure I trust the software, but at least my taxes are filed. For that confusing experience, I paid far too much. I will be looking for a different provider next year!!
One positive feature, however, was the ability to take a picture of my documents with my phone and import that way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TURBOTAX 2025 SUCKS
on March 31, 2026
Posted by: AIM0
from CA
MORE COMPLICATED THAN LAST YEAR 2024 TURBO TAX RETURN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Execellent product and support!
on March 31, 2026
Posted by: RexTheTrex
from Georgia
There was a problem due to an inability to specify a dependent as the owner of a 1095-A, but Kendrell rallied the troops and fixed it, Thanks!
Written by a customer while visiting turbotax.intuit.com