Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,649 Reviews)
Rating breakdown 49,649 reviews
5 Stars
36,175
4 Stars
6,028
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Another tax year down with Turbo Tax!
on February 21, 2025
Posted by: fchdrider
Overall, it was very easy to use. I love how everything gets pulled from my 2023 tax return. One area that could be more easy apparent is how to import charitable contributions from ItsDeductible. I was able to figure it out, but it should have been much easier and clear from the get go.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hate this company
on February 21, 2025
Posted by: NicknameIsDumbIdea
Horrible company, have made the tax process 10 times worse. We use them every year because what are the options? The other horrible company?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Will use again!
on February 21, 2025
Posted by: The Fabio
from FL
Simple and easy! I would recommend this product for anyone looking to simplify their tax filing experience!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
State software for Oregon has bugs in it
on February 21, 2025
Posted by: BradHth
from Portland, Oregon
Federal was okay. However I am not able to e-file my state (of Oregon) and local income tax filings because of problems with the state of Oregon software.
2 issues emerged as follows:
1) I was told that there is an error on the designation of a child who is over 21 who has disabilities. However, I know that this is legitimate and has been reported in previous years the same way (but the software is saying I have an error and have to uncheck the box).
2) The (state of Oregon) model that tests for penalties on estimated payments has a line 6 that has adjustments. If they are entered as negative, an error is registered and I am told the amounts must be greater or = to zero. If I change these by removing the negative sign, the message changes and says the amounts must be less than or equal to zero. I finally got frustrated and set the amounts to zero and was still stuck with the inability to e-file because of the child with disabilities who is over the age of 21.
I am now having to mail file the state and local tax returns and am really unimpressed that I paid this money for software that fails to allow me to e-file.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Long-time customer/ Newly disappointed
on February 21, 2025
Posted by: Bern1e
While the tax information is very helpful and "help" buttons are great resource of tax knowledge, there were so many times that I was stopped to add extra services after I had already declined them multiple times. While paying for service, at the last possible moment, one is informed of the processing fee if you choose to pay Turbo Tax with your refund. There were also multiple times that Turbo Tax gives you no other option than to accept that Turbo Tax's use of your personal information for their business purposes. Giving the client not other option but to consent to Turbo Tax's to use personal customer information. At this point it feels like a customer is paying for the tax service with money AND their own personal information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy
on February 21, 2025
Posted by: Sammy111111
from Newton, Massachusetts
excellent, easy to file, helpful suggestions, affordable
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Generally very helpful
on February 21, 2025
Posted by: movenman
from Virginia
1099NEC reporting is somewhat confusing, but overall helpful instructions
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is my goto EVERY year
on February 21, 2025
Posted by: AwesomeParker
from District Of Columbia
Easy to navigate and customer service was very helpful
Pros: I moved
Written by a customer while visiting turbotax.intuit.com