Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,649 Reviews)
Rating breakdown 49,649 reviews
5 Stars
36,175
4 Stars
6,028
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax is a hassle for expats
on February 22, 2025
Posted by: Geof in Japan
from Nagoya, Japan
I am a U.S. citizen who is a permanent resident of Japan with a Japanese wife. Using Turbo Tax is convenient, but I always run into a problem about what to put for my wife's information, as she is not a U.S. citizen and doesn't have a social security number. I do married, filing separately, but every year when I try to file it says I need a social security for her, so I put in a fake one, print out the form, and then erase and mail it in, which is a big hassle. Last year, I tried to file electronically, and the form was sent with the fake S.S.N. for her and rejected, so I then mailed it in again, but do not know if it has been registered. This year I tried leaving the S.S.N. blank and it seemingly let me file electronically, but I don't know if I'll be rejected again. My situation is not uncommon, so it is very frustrating that Turbo Tax doesn't have a way to acknowledge that I have a foreign wife. This site is not friendly to expats, who probably need Turbo Taxes help more than others. Most expats I know pay for someone to do their taxes privately because of this hassle, so Turbo Tax is losiing a lot of potential business.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of use!
on February 22, 2025
Posted by: Liiv
from Baton Rouge, LA
Turbo Tax was very easy to navigate and understand. I really enjoyed how personable and easy it was to understand the FAQs. It's almost like talking/reading from a human and not a robot.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and simple
on February 22, 2025
Posted by: RobbyP28
from Monroe Louisiana
Fast and simple. Everything is explained to where it’s easily understandable.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of use
on February 22, 2025
Posted by: freecryptobags888
Always easy to use interface and very helpful if anything needs revising.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turdotax is the best
on February 22, 2025
Posted by: Lupebm12
from gilroy ca
Helped me apply the standard deductions and credit that were needed for the best return for 2024.tur
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 22, 2025
Posted by: i1aTaxBreak
Great, Easy to do the entire family in one place.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax
on February 22, 2025
Posted by: leele27
I thought the amount of turbo tax would be cheaper. I paid through turbo tax than my taxpreparer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
i will always use turbo tax
on February 22, 2025
Posted by: zeekie dude
So easy to use and very helpful. Turbo tax is the best.
Written by a customer while visiting turbotax.intuit.com