Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Not as user-friendly
on March 31, 2026
Posted by: AndyDandy0321
from Nevada
This year's program was not nearly as user friendly as in previous years. It wasn't as easy to find the correct spot to input information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Browser based program
on March 31, 2026
Posted by: 1st time Gp
from IL
Had some issues with duplication of documents and missing infor. First time using the browser based software. Have used desktop for 18 years and was always great. Could not download app this year because desktop did not support Windows 10 and I still use Windows 10
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is pretty great
on March 31, 2026
Posted by: myTaxthis yr
from Illinois
The only issue I have with the software is that you have to keep scrolling to get to a continue button.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on March 31, 2026
Posted by: Mike B0
from California
I find it frustrating to go through your questionnaire asking repetitive questions. It's a time suck. Let me pay early so I can edit inside the tax forms. Also, fix the apply my refund to allow a percentage or a dollar amount. Every adjustment to the return makes me go back into that form. Make it easier to navigate. Also, you're getting to be too expensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is useful and efficient
on March 31, 2026
Posted by: Desperado Chief
from Utah
Since I had a problem with the Turbo tax I purchased, i.e. Wrong Windows version on all my computers. I had to use the Online version. I wish there was a way to make hard copies of tax documents from the Online version. If there was, I couldn't figure it out. So that is a complaint, and I don't believe I "tech challenged".
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
no awesome
on March 31, 2026
Posted by: Anonymous
from Texas
It's gotten too expensive now and I will be using something else next time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too expensive. Stop lobbying.
on March 31, 2026
Posted by: NotAChance123
from MD
Needlessly confusing. You ask for so much information, but barely anything is actually needed to do your taxes. What a waste of time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Online was much easier
on March 31, 2026
Posted by: benzob
from colorado
Switched to online version. Much easier than the desktop product
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com