Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
It is scam
on March 31, 2026
Posted by: Watchout7
from California
I was charged for premium plan even though I opted out of it. I will not recommend anyone. I will go and use the government software from next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on March 31, 2026
Posted by: Jake7865
from NY
Very straight forward and easy to use! The step by step process was great, definitely using the services again!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Unneeded add ons
on March 31, 2026
Posted by: Drew123213
from Idaho
Had to pay 137$ just to click a button regarding dividens.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on March 31, 2026
Posted by: TRP7
from Nebraska
Was hard to go back and see everything I would’ve liked to at end checked all my w-2 but it didn’t let me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Works Good
on March 31, 2026
Posted by: Leon 75
from Texas
My experience was great. I did not engage with a Turbo Tax person
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Better than I had feared
on March 31, 2026
Posted by: Selfprepped
from NY
I had been dreading it -- I'm NOT averse to tax paperwork, actually I had self-prepared for 10+ years using a free gov't program called FreeFileFillableForms that's basically online e-file versions of all the actual IRS forms (ZERO fee, but zero help -- I didn't want or need help, which most people probably do). But that program could not accommodate one form I had to add this year (federal Form 7206) that I never needed in the past. So I was thrown into a new situation: either get a new provider to e-file with, or submit all paper returns by snailmail.
I feared TurboTax would force me through many extraneous steps to enter a ton of stuff the IRS does not require. Those fears proved overblown. The details their system asked for came pretty close to what I had on my spreadsheets and had been entering with my previous e-filing service. There was some added data entry, but not too bad. And their system was less transparent than I'd like, which caused a hiccup at one point (after I wrongly entered a number in one of their screens the only way to edit or fix that was to delete that whole 1099-B and then re-enter its data). But I understand TurboTax or any commercial service cannot display any completed forms until a user pays and is set to file -- if they did, they'd be giving away their secret sauce.
Also I feared their fee promotion would be deceptive (after a bad experience 10 years ago) and I'd end up ripped off with junk fees loaded on. But their fees for the do-it-yourself product came in as advertised: $129 federal plus $59 for state. (Of course, I'd have preferred to submit through my old provider for ZERO fees. But to do so this year I would have had to print and snailmail paper returns. I've long done that with NY State... but I felt it would be too risky to file federal returns on paper, in this day and age. So I went with TurboTax and paid the fees. All their final numbers came in pretty much as on the actual IRS and state form spreadsheets I had made, with only tiny differences due to rounding.)
I feared TurboTax would force me through many extraneous steps to enter a ton of stuff the IRS does not require. Those fears proved overblown. The details their system asked for came pretty close to what I had on my spreadsheets and had been entering with my previous e-filing service. There was some added data entry, but not too bad. And their system was less transparent than I'd like, which caused a hiccup at one point (after I wrongly entered a number in one of their screens the only way to edit or fix that was to delete that whole 1099-B and then re-enter its data). But I understand TurboTax or any commercial service cannot display any completed forms until a user pays and is set to file -- if they did, they'd be giving away their secret sauce.
Also I feared their fee promotion would be deceptive (after a bad experience 10 years ago) and I'd end up ripped off with junk fees loaded on. But their fees for the do-it-yourself product came in as advertised: $129 federal plus $59 for state. (Of course, I'd have preferred to submit through my old provider for ZERO fees. But to do so this year I would have had to print and snailmail paper returns. I've long done that with NY State... but I felt it would be too risky to file federal returns on paper, in this day and age. So I went with TurboTax and paid the fees. All their final numbers came in pretty much as on the actual IRS and state form spreadsheets I had made, with only tiny differences due to rounding.)
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Will use TurboTax every year!
on March 31, 2026
Posted by: Anonymous
from California
I love the explanations and support! The platform makes taxes quick and easy, will be a return customer time and time again!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Worked well
on March 31, 2026
Posted by: JamesJA
from Minnesota
Generally I liked using the online Premium version. My only complaint is that I could never find a way to switch to the actual tax forms (or even see the actual tax forms) while I was working through the TurboTax questions. That is something I could do with the desktop versions I have used in the past.
Written by a customer while visiting turbotax.intuit.com