Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
easy
on February 22, 2025
Posted by: easy1244
easy easy easy easy easy easy easy easy easy easy easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is affordable
on February 22, 2025
Posted by: Scott 2323
from Rigby, ID
Easy to use and affordable. Not to hard for someone who is not familiar with taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Smooth to use, but hidden costs and pushy
on February 22, 2025
Posted by: AdamPgh
from PA
Don't keep asking me 18 times during the process to upgrade the service. I said no once. I'm not going to change my mind. It's disruptive to what I'm trying to do. Either keep a static button on the page I can use to upgrade at will, or ask once and then don't ask again. Hassling me throughout isn't going to make me more likely to want the enhanced product. Also, a little more transparency in costs would be welcome. I thought I was paying $89 for the service. Then I get to the end and there's a $40 to direct deposit my refund...and somehow 89 plus 40 adds up to a total fee of 168 paid to TurboTax? I don't know what else I paid for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
me
on February 22, 2025
Posted by: piano 7
from Louisville ohio
took too long to do could not get my information from last year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent product
on February 22, 2025
Posted by: Abi56
from NY
I find this website to be very user friendly, and the process to be fast. My taxes aren't really that complicated, but they are more than 1040EZ, and this website allowed me to file federal and two separate states in one fell swoop.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Its worthwhile.
on February 22, 2025
Posted by: cs3333
from VA
There was a glitch uploading 1099-INT please look into this. I uploaded pdf version and it used my name instead of Bank's name.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is a terrible product
on February 22, 2025
Posted by: Frustrated forever
Terrible experience and wish it wasn't such a pain to use a different tax product. I use an IP PIN for security and they will never show where it needs to be entered unless the return is rejected several times. Even then, you have to ask help for a specific location to update it before they take you there. Ridiculous!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 22, 2025
Posted by: AngieandOzzy
from Barre, VT
It is easy and quick. Walks you through everything.
Written by a customer while visiting turbotax.intuit.com