Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy to Use
on March 31, 2026
Posted by: MHBW79
from WI
It took me longer than anticipated, but I actually managed to complete my tax return in one day!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great!
on March 31, 2026
Posted by: dong101
from Seattle, WA
I like turbotax. It is straight forward. The using experience is smooth.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Product did well
on March 31, 2026
Posted by: Baron57066
from MS
Product did well and I will use in the future. Long time customer
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Surprised how easy it was to file
on March 31, 2026
Posted by: Willis21
from Massachusetts
The program was easy to use. The questions and prompts we very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
has become too expensive
on March 31, 2026
Posted by: cece6665425365
from ga
have been using it for many years. its relatively easy, doesn't always answer the questions thoroughly, but usually directs me to IRS publication which sometimes can be helpful. I feel that it used to be more helpful, and genuinely suspect that it isn't anymore in an effort to get customers to accept the expert help upcharge. which is ridiculous, since the basic cost is not getting rather extravagant.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Practical
on March 31, 2026
Posted by: no nickname for me 4
from TN
Good so far. We have used before, will use again Next year
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is OK!
on March 31, 2026
Posted by: BugBuddy
from Tennessee
More difficult for a senior this year than previous years?
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating
on March 31, 2026
Posted by: BBEENN
from CO Colorado
You constantly try to make it hard for someone to NOT upgrade It is sneaky!
Written by a customer while visiting turbotax.intuit.com