Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
I would use again
on March 31, 2026
Posted by: RE Race
from New Mexico
Some responses were unclear and did not help my understanding or answer my question.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Probably my last year using TurboTax
on March 31, 2026
Posted by: DDres
from New York
As a 20+ year user of TurboTax on my PC, I've been forced to use the online version that is not as cleanly organized, more expensive and doesn't include my State filing. Plus, I can't use Deluxe for Schedule D anymore so the price is even more. This cost me 4 times what I normally pay for TT and I had to get it done before 3/31 to avoid paying even more! VERY DISAPPOINTING TO A LONGTIME LOYAL USER
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome !!
on March 31, 2026
Posted by: SatyaKo
from Dallas,TX
It's very Compatible with good features and nice interface
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Constant upsales
on March 31, 2026
Posted by: dannokablammo
from minnesota
Constantly trying to get you to sign up for extra features and in some cases in a misleading way placing options that cost an additional fee at the top with the free options being at the bottom.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax online is almost as good as the disc
on March 31, 2026
Posted by: TLR 1955
from Al
Using Turbotax online is not as intuitive as the past disc versions, but it was still not terribly difficult.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on March 31, 2026
Posted by: dpb1956
from TX
The entire process was very slick. I did none of the extra things I had to do with another service.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is just as good as always...thank you!
on March 31, 2026
Posted by: CRMTEXAS
from Texas
I've used TT for several years and I was a little worried about this year because of some of the different updates...but TT saved the day as usual. Awesome as usual!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Had to adjust to online from desktop
on March 31, 2026
Posted by: Upside Down
from Illinois
First time doing the online after using desktop for many years. Change is hard. Grateful I checked because I thought that I had electronically filed and then went back to the dashboard and was confused why it was telling me to pick up where I left off. So I did and am very pleased because I may not have checked until the 15th to find that the returns had not been filed.
Written by a customer while visiting turbotax.intuit.com