Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo tax is good but used to be better
on March 31, 2026
Posted by: violet flower
from florida
Used to be better years before when you can review the IRS forms as you input the information. It feels better when you can see what you're doing, as you're filling the forms out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Comment on the 2 versions
on March 31, 2026
Posted by: MikeOakley
from NV
Did not like the online version, still happy with the desktop PC version
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 31, 2026
Posted by: NoThankYou0101
from New York
Super easy experience. Very easy to file and helps identify what you need to do to get more back
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs improvement
on March 31, 2026
Posted by: HunterHam
from PA
Importing my W-2 from ADP didn't work at all, and every year I import my Robinhood forms I always have to correct the 1099-MISC/DIV/INT or classify any rewards received from them. It's stressful and annoying. Idk why it's been unable to automatically process and classify these since at least tax year 2021 (the tax year I started using Robinhood).
Charging this much for services that don't fully function every year is false advertising and costly to me. I never hit the estimated time to file because of this. It always takes about 3 hours instead of 1.5hrs. I can't wait for a free government provided alternative.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 31, 2026
Posted by: GK26
from TX
turbotax is good but feels better it prompts with suggestions better
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Online - Easy to use
on March 31, 2026
Posted by: TAS100
from CA
This is my first time using the on line version so it too some time to get used to using it. I did like that the on line version also has a phone app. I did end up paying more for this one than pervious years for the desktop version.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointment
on March 31, 2026
Posted by: Annonya
from Missouri
This is the worst experience I have had with TurboTax and I have been using it for years. I chose to purchase the Premier and then was invited to do the On-line version for Free--what a mistake. The format was quite confusing. I could not navigate to where I wanted to go. After 8 hours and barely 1/2 way through the Federal taxes, of what it said would take a total of 1 hour 45 minutes to complete my taxes, I gave up and wen to the Desktop version. This turned out to be futile. I spent days (multiple hours 15?) trying to get through it. It kept me going in circles and refusing to let me submit my completed forms due to "errors", though would not allow me to fix the errors or help me to do so. I googled on-line support and finally called for support. The woman who answered was helpful to get me started on another 6 hours of work. I did all of the detailed box checking (over 115 entries/columns needed checking, which I had already done twice before, as it continued to not work, with ultimately 7 buttons to push and 4 columns to look at as I did so). I tried cache cleansing as well. I had to go back to the on-line version to try and fix it through the same methods, and it finally worked enough that I could finish my taxes, though not before I had to continue through the on-line version (the Desktop version did not upload from the on-line version, though I was promised it would do so), spending more time redoing and finishing up my taxes. It was a grueling, frustrating experience. I don't believe I will use TurboTax ever again. How disappointing. I just spun in circles with refusals to proceed and no direction as to how to fix the situation. I feel TurboTax has turned into a strong marketing tool for Intuit and I resent that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very thorough
on March 31, 2026
Posted by: Climber47
from California
The more years that I use TurboTax, the easier and faster my tax return goes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com