Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
turbo tax online big disappointment
on March 31, 2026
Posted by: toslowproduct
from AZ
Online experience terrible slow and complicated.
Advertised transfer from previous years filing not working, never been a problem before with the desk top version.
Wasted hours and hours typing all info from scratch.
next tax season have to evaluate witch way to proceed.
Advertised transfer from previous years filing not working, never been a problem before with the desk top version.
Wasted hours and hours typing all info from scratch.
next tax season have to evaluate witch way to proceed.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax appears to be an easy tool to use
on March 31, 2026
Posted by: W2026
from IL
Overall, it was straightforward and easy. However, the income questions were originally divided between myself and my wife, which was good. When it came to Social Security income, it asked if "you" (interpreted as me) had any SS income. I stated No and it terminated that section, skipping my wife. It was a minor nuisance to get that added back in.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is mostly easy for me to use.
on March 31, 2026
Posted by: Deesie
from South Carolina
Somehow we missed entering our quarterly tax payments, but otherwise, all is well.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More difficult to work than expected.
on March 31, 2026
Posted by: Lassemand
from California
I used Turbo Tax years ago and wanted to save some money by doing it myself again. Much more cumbersome than I expected, and when I reached out for help, a $39 cost, I spent close to 2 hours with the expert who could not give me a workable answer. She was very pleasant but seemed nervous and unsure. I ended up doing my own research on the subject, including calling the IRS who also could not answer my question. A very disappointing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was fine
on March 31, 2026
Posted by: Kwe1
from FL
Turbo tax was helpful thank you please file our return
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
difficult to know cost
on March 31, 2026
Posted by: NMJH
from iowa
didnt engage your people have used turbotax for eight years and found this year the most dificult
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A-OK
on March 31, 2026
Posted by: Crazy Okie 79
from arizona
It went well. Too many questions for us older people to
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Never Disappoints!
on March 31, 2026
Posted by: Adjust4life
from Arizona
I have been using Turbo Tax for years now and I can say that it keeps getting better and better every year! It is extreemely user friendly including it's tips and guidance features. Turbo Tax Never Disappoints!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com