Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
RMD issues clear as mud
on February 23, 2025
Posted by: MoxieMarie
from Indiana
I turned 73 in 2024. Turbo Tax RMD issues kept me going around in circles. I am pretty sure I have it right, but I am not going to pay Max prices for my piddly little IRA distribution. In 20+ years of doing Turbo Tax, it has never been anywhere near as frustrating as this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Unclear capital gains calculation, espp, bad ai.
on February 23, 2025
Posted by: Anonymous
The way capital gains distributions is presented is very confusing. Instead of being included in the 1099-B (which for me shows a loss) its a seperate section and where distributions has alrady had losses subtracted from it but not what its total was.
Just show Gains (includign distibutions) - Losses (ideally calling out the biggest couple in each) to show total capital gains
Just show Gains (includign distibutions) - Losses (ideally calling out the biggest couple in each) to show total capital gains
Turbo tax has also not been able to pull adjusted cost bases for my microsoft espp out of fidelity for the last 15+ years? So every year I have to go enter it by hand in a slow and error prone process even though its all in the 1099-B
The "ai" agent seemed like it was going be helpful presenting this year vs last year but then couldn't break down simple things like this years capital gains vs last year.
I had to say no to MAX maybe 12 times?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
5 years and going
on February 23, 2025
Posted by: Budddmj
from IN
always a great experience. I have been using this service for 4 years now and I would never do it any other way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is quality Theater not Quality Product
on February 23, 2025
Posted by: Nate223358
from Harrisburg, PA
PA return got rejected due to an obvious error in the W2 upload process. The Turbo Tax product makes it seem like they are reviewing the inputs for these types of mistakes but it's just a show. Unacceptable for me to pay for a product to prepare my taxes and for it to miss that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been Using For Over A Decade
on February 23, 2025
Posted by: Real H
Quick, Easy & Efficient! Never an area of concern...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy enough
on February 23, 2025
Posted by: gottadoitanyway
Always surprised by how easy it is to file taxes each year- thanks.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's gotten a little expensive...but what hasn't
on February 23, 2025
Posted by: KLouWho
from MI
It's gotten a little expensive...but what hasn't I guess. Other than that, I love using TurboTax.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is scamming you
on February 23, 2025
Posted by: Kyle6481
from Washington
We have to pay to use this tool because Turbo tax lobbies congress to have it that way. The IRS should be doing this (which they are trying to do) but it's limited because of the constant lobbying done. Turbo tax is creating a false demand for their product.
Written by a customer while visiting turbotax.intuit.com