Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
My Return Seemed More Complex Than Last Year
on March 31, 2026
Posted by: Ramsteiner57
from FL
It seemed this year's return was much more complicated than last years. but that may have been because I started Social Security among other life situations. Also, last year you provided one state return along with the Federal return, but this year the state return was an additional $59, so I opted to file the state return outside of Turbo Tax.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
go desktop version
on March 31, 2026
Posted by: simplythetaxcode
from CA
This is the first time I used the online version. OMG it is buggy, I had to re-enter info over and over again, if I stepped away to take a break it would lose the info I had just entered. So I had to work nonstop for ~5 hours. Maybe it is OK for folks who have one source of income, but I have a pension, a side gig, investments, etc. Somehow it duplicated 1099-MISC forms, resulting in way too much income. Lucky I caught the error before filing. Next year I will pay extra for the desktop (download) version just like I did for the previous 19 or so years. The web and cloud is not the answer to everything....
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great support
on March 31, 2026
Posted by: catalyste
from CO
I needed a question answered. Carolyn, the woman who assisted me regarding tax forms was friendly, knowledgeable and professional. If all your assistants are half as knowledgeable, you succeed. thanks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Go TurbowTax
on March 31, 2026
Posted by: Michael6872
from Florida
used for over 10 years in a row. always found TurboTax to be easy touse, complete in it's format and always accurate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is average.
on March 31, 2026
Posted by: Average plan
from Fl
Average program/help I dont have the feeling Turbo tax offers anything special. It does enough to file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall easy to use.
on March 31, 2026
Posted by: thejackbox
from Mauldin, SC
I have used TurboTax to file our taxes for 30+ years.
This year I had to use the online version because my laptop has Windows 10.
I had trouble figuring out how to transfer last year's information in.
This year I had to use the online version because my laptop has Windows 10.
I had trouble figuring out how to transfer last year's information in.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
WAY TOO COSTLY!
on March 31, 2026
Posted by: Spartan1000
from GA
COST TOO MUCH. Every year . I got $2 back. I did the most basic on your software still had to pay $156
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple, lots of additonal info offered
on March 31, 2026
Posted by: LTru
from ca
i liked the Learn More links th at gave me more info.
Written by a customer while visiting turbotax.intuit.com