Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TURBO TAX IS THE WAY TO GO
on March 31, 2026
Posted by: Anonymous
from LUFKIN TEXAS
VERY EASY TO USE. DETAILED INFORMATION VERY HELPFUL
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Long Time TurboTax user
on March 31, 2026
Posted by: Lydia70
from Missouri
Overall, I think TurboTax is easy to use. I have been using it for several years. If you use it consistently every year, the info from last year automatically transfers to the next year. The cost is a seems a little outrageous meaning, they will charge the same if you have a lot of investments or just a few. But, it is definitely more affordable than going to an accountant. Would love it if they would prorate the price or something for us middle class people with a few investments. I do like the snap a photo import feature. I am so glad that they got rid of the red (decrease/owe) and green (increase/refund) at the top of the screen this year. It was causing me anxiety in years past. What I really wish TurboTax could do is just automatically import reported income. And then all we have to do is check the numbers. The only thing we should be entering is non reported deductions and tax credits. This is wishful thinking. I just don't understand that if income is already reported, and attached to a social security number, why do we have to enter it again? Or log into another site to import it. I know the federal government would have to share the information but PLEASE TURBOTAX! DO SOMETHING! Lastly, I would like TurboTax to go back to checking a box for things that are relevant to my taxes so I could breeze through it faster. I mean... no, I don't own a farm, I am not a veteran, etc. But I have to answer all of these questions that don't pertain to me.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always reliable, informative and "smooth."
on March 31, 2026
Posted by: fdlr
from FL
It is consistent and reliable. Exactly what you need when filing.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Review
on March 31, 2026
Posted by: None 6786
from MIchigan
It started out a little rocky as it is different from what I am used to on the desktop, but all in all the experience was satisfactory. I felt that the explanations on the desktop version (e.g., standard deduction vs. itemization were a little easier to access and understand. I'm nervous how things will go next year if I end up getting a new desktop and can go back to that version. I am also unclear how to get a copy of my return, but I did save it when it asked for me to review.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy with TurboTax
on March 31, 2026
Posted by: Happy_Customer7
from Iowa
Great product. Very simple to use. Highly recommend.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always smooth and easy!
on March 31, 2026
Posted by: trav14
from Michigan
Always intuitive to use and informative throughout the experience!
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is online is not worth using.
on March 31, 2026
Posted by: bn0118
from Florida
I prefer using the desktop version of Turbo Tax. I do not like the fact that I cannot look at my documents a I complete the return. You should make this available as a resource. Also, please bring back It's Deductable it was much easier to use than what's available online. I would be will to pay a fee for it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love TurboTax
on March 31, 2026
Posted by: cait5282
from CA
Been using TurboTax for 10 years now! So easy to file!
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com