Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is a great application!
on February 24, 2025
Posted by: wpruden1977
from Ashburn, VA
I have been using Turbo Tax for years, and it makes things so easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is my go to
on February 24, 2025
Posted by: gggcj
from St Louis MO
Easy to use and helpful tips that get my refund done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
A loss of transparency at a higher costs
on February 24, 2025
Posted by: connorgaughan
from Ohio
The application is a well designed, easy to use experience that overlays a variety of dark UX patterns that manipulate the customer into a false sense of understanding. There are multiple checkpoints where the user is asked if they want to up their level of service and add Max, yet there is zero transparency around cost until the very end of the process—forcing the user to make a decision of paying a higher cost than initially promised or starting all over.
Using Turbo Tax used to be the better option than going to a tax expert in person. It was convenient, transparent, and best of all easy to use and understand. It has since turned into an application that leverages its prior prowess to take advantage of customers.
If there was another option to do my taxes digitally, no matter how much harder it was, or how much worse the UI and UX was... I would gladly switch.
Please take a harder look at the level of transparency you actually offer v.s. the level of transparency you assume you provide because it feels like over the years it has been lost along the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Convieient tool
on February 24, 2025
Posted by: taxseason22
Prices continue to increase. Making it less likely to continue to use in the future
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
tax day!
on February 24, 2025
Posted by: jay785555
from ohio
works well, fairly straightfoiward, some things are a bit confusing, but it's taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 24, 2025
Posted by: DonDon36
Great work had no filing.will recommend the site to friends who are interested i doing personal taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to navigate
on February 24, 2025
Posted by: Angela65234
we have used turbo tax for years and it gets better every year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product!
on February 24, 2025
Posted by: Greggory2025
from Missouri
As a minister, our taxes are a little complex. Turbo Tax makes it easy because I don't have to go looking too hard to check the right boxes for the program to calculate everything. I appreciate that a lot.
Written by a customer while visiting turbotax.intuit.com