Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,648 Reviews)
Rating breakdown 49,648 reviews
5 Stars
36,175
4 Stars
6,027
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great
on February 24, 2025
Posted by: Mark Veenema
it was good, I have used turbo many years and have always appreciated the process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
We've Trusted TurboTax Many Years!
on February 24, 2025
Posted by: Bill 29927
from Hardeeville, SC
As usual for many years, excellent experience and trustworthy results!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Program glitch occurs, when declining upgrade
on February 24, 2025
Posted by: Anonymous
Each time I decline an upgrade, Turbo brings up program glitches. I had paid and was ready to finish filing, Turbo again asked for an upgrade. I declined again. it froze and would not let me finish e filing until I spoke to their customer service, who was very polite. sadly i had to speak to customer service 3 times in this tax year prep, as Turbo froze each time i declined upgrades during prep. It is customer harrassment.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple, quick and painless
on February 24, 2025
Posted by: Alvgomez98
from San Diego, CA
This is my first time doing the taxes by myself and is a great resource.. at first all of the available options seem overwelming but it really explains everything in detail
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
harder to use than disc version
on February 24, 2025
Posted by: T0m 81
from Delaware
Could not figure out how to see 1040 form before last steps to filing. I like to compare the numbers to be sure they are correct as I prepare the return, not when it is ready to be filed
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Nickel and Dimed the Whole Way
on February 24, 2025
Posted by: CJKing3443
from Milwaukee, WI
Technology is great, the interface is smooth and easy to understand. But, wow, are you nickel and dimed on this platform. An absurd $40 fee to pay for my returns from my Federal Return? This is outrageous. I understand this is Intuit's bread and butter time of year, but the fees continue to roll in here and it's honestly disgusting. Isn't Intuit making money from its other holding companies to defray the costs of this product to consumers? Really feels like a disingenuous rip off.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellence for 20 years going!
on February 24, 2025
Posted by: JanineV
Been using TurboTax for over 20 successful years and have complete confidence in doing our taxes, although I'm not a tax expert by any means.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is Helpful
on February 24, 2025
Posted by: payy24
from Lafayette, la
Amazing and quick service, fees were a little too high this year
Written by a customer while visiting turbotax.intuit.com