Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
1st Time Filing
on March 31, 2026
Posted by: wintpoo
from Texas
A bit confusing asking me things I didn't fully understand. But took quit awhile. And I know how to do taxes.I do think the amount charged was a bit steep for me doing it all.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Disappointed with experience
on March 31, 2026
Posted by: Michaelseiden
from TX
I am more disappointed with my experience and the cost for the premium service. There was an error with worksheet that was difficult to resolve. My return was also rejected because it did not verify that one of my dependent was on my ex-wife return.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
expensive, it's not free at all.
on March 31, 2026
Posted by: lalehT
from PA
it's expensive, I did everything myself and had to pay around $200 .
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate the positive review! While we understand that pricing is a major factor, we’re committed to delivering a quick, accurate, top-tier tax filing experience that justifies the cost. Your feedback helps us keep a pulse on that balance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
NOT WORKING THIS YEAR FOR ME- USING 10 YEARS NOW
on March 31, 2026
Posted by: NAN D
from Georgia
I've been using Turbo Tax for years. This year it was terribly hard to do. Instructions were difficult to understand and asking too many details for miscellaneous income-that is never provided by companies.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on March 31, 2026
Posted by: Anonymous
from CA
Amazing experience, so easy to file taxes and product gets better each year!
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is expeditious!!! !!!
on March 31, 2026
Posted by: rj336
from New Jersey
TurboTax drastically expedites the seemingly convoluted and intricate process of filing your taxes! I appreciate how easy it is to use this site! It is incredibly user-friendly!!! !!!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
On-line version less user friendly than desktop
on March 31, 2026
Posted by: Dolphin_Mark
from VA
I found navigating to various sections of the on-line version for the federal return much more difficult compared to the desktop versions I've used for the past 10 years. I prefer to choose which information to work on between income and deductions and move back and forth frequently. I fond it impractical to do that with the on-line version.
As a retired couple, I rely on turbotax to calculate estimated taxes for the next tax year. There is no feature to account for entering data from 1099Rs. We do not have W-2s, and do not have independent business. A dedicated feature to allow estimated taxes determinations form 1099Rs is essential.
As a retired couple, I rely on turbotax to calculate estimated taxes for the next tax year. There is no feature to account for entering data from 1099Rs. We do not have W-2s, and do not have independent business. A dedicated feature to allow estimated taxes determinations form 1099Rs is essential.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is a good product.
on March 31, 2026
Posted by: BleuBear
from Tennessee
Good product except some answers to questions were not clear to me.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com